Florida Power and Light CompanyComplaints and Reviews

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1.4 Based on 32 reviews
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I am extremely upset that after a $250.00 bill when i had to pay in 2 installments i did not realize I was short 23 cents and I was told that my pay arrangement would not be honored because I was short 23 cents. I think that was extremely unreasonable and now I have to pay 3 dollars for 23 cents.... Negative Star you deserve..

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Here's my problem with fpl. I am a senior citizen and my husband is 100% disabled. We just moved here to Florida about 2 months ago. Just received a bill for almost 300. From 1993. They said that it was my responsibly to pay this bill . I haven't lived in Florida since i was a kid. They refuse to take this off my bill. They have been rude all the way around to us. I've never been so insulted in all my life. Everyone that I've spoken with... Read more

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FPL does not deserve a rate increase. They have a billing system from 1996 and an automatic call in system that takes too long. It is virtually impossible to reach a live person. It is probably one of the only company's that does not accept credit cards except with a fee from western union. I have never had such a hard time paying a bill. Even when I sign up for automatic debit they don't deduct the amount and try to say it is my fault. I... Read more

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Customer service reps are so rude and treat customers like they do not matter because they know you have to use them for power.

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The same scenario happened to me, I have no computer and was told there was no other way to get my $50 gift certificate that was the reason I went to auto pay. Forget it,,,I'll continue being in the dark ages and write out a check every month. The restaurants were not national chains, just small mom and pops, that I never go to anyway. Then you must purchase at least $25 first before you can use your certificate. I spent over 2 hours on the... Read more

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In order to change my Braking Panel, i call the fpl costumer service, to cut the power for one day, and they give to me, the phone number for this gentleman Brad Ferraro (561-616-1611), then i call so many times, and he never answer the phone, never return the calls, another typical fpl employee. Is a shame that FPL have people like this working ( i'm sorry, no working) and i have to pay this people as a customer... How the fix the situation,... Read more

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It is absurd that FPL does not give any consideration or assist to senior citizens that are on a fixed income. There charges are extremely high, in which we have to live in the dark to keep the sun out and cost low on our bills. The also charge the same whether you use utilities or are away and not using them. Ex: they charged the same for 15 days of usage, physically being in my condo, as me being away for 15 days, with shutting off circuit... Read more

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Terrible customer satisfaction. Our neighborhood has been without power since 1130am.... Power came on for 5 mins... Back out again. FPL operators just regurgitate what the automated message says. They could care less that anyone is without power. This should have been back on hours ago. What a disappointment. If I could switch I would.

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FPL is the worst provider of power that I have ever experienced! they cant figure how to provide power on a reliable basis. We invested in a home generator because of the regular issues not because of storm (hurricane) concerns....it just makes me sick the total lack of concern that this company has toward its customers!!! The power constantly goes out during in the simplest of rain storms or even worse...just a beautiful day. They seem to be... Read more

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Worst company on the world. Security deposit for being late once!! They are making me wait one year until I can use their online payment system cause 2 payments were declined cause of bank fraud. They are thiefs

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