Florida Power and Light CompanyComplaints and Reviews

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1.4 Based on 34 reviews
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Economy can have its ups and downs and sometimes we run into a little issue. I had scheduled a payment arraignment and forgot to pay with my busy schedule up until they turned off the power. I immediately picked up the phone and made the payment with power turned back on in less than an hour. This time around I really could have used a couple of days till pay day not to far ahead to pay the bill. Because I had missed the previous payment... Read more

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FPL has a monopoly therefore it rules with a Nazi-like dictatorship. Their advertising is misleading and downright fraudulent. But they pay off the politicians so are not stopped. We refused the dangerous and untested "smart meter" (you know, that thing that has shorted out many appliances, started fires and suspected in health issues - oh, and cost many jobs!) and they charged us a huge fee (fine) AND monthly extortion! My daughter called for... Read more

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The problem of FPL This is due to the price increase, the company advertises saying the opposite,saying that has low rates, when in fact their prices have been growing or increasing year after year. It is a company that is not honest, nor with their clients or the public. FPL is running a TV advertisement promoting the idea FPL is doing everything possible to keep their customer's utility bills low while newscasts say FPL has all intentions to... Read more

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I cant believe you can just have any one call in at the adress your living at and start new service wouldnt this be sercurity problem this has happened three times and anyone at any address even if your living at the address can start up new service no questions asked of the person that actually lives in the house its darn right ridiculous that they can do this

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I am extremely upset that after a $250.00 bill when i had to pay in 2 installments i did not realize I was short 23 cents and I was told that my pay arrangement would not be honored because I was short 23 cents. I think that was extremely unreasonable and now I have to pay 3 dollars for 23 cents.... Negative Star you deserve..

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Here's my problem with fpl. I am a senior citizen and my husband is 100% disabled. We just moved here to Florida about 2 months ago. Just received a bill for almost 300. From 1993. They said that it was my responsibly to pay this bill . I haven't lived in Florida since i was a kid. They refuse to take this off my bill. They have been rude all the way around to us. I've never been so insulted in all my life. Everyone that I've spoken with... Read more

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FPL does not deserve a rate increase. They have a billing system from 1996 and an automatic call in system that takes too long. It is virtually impossible to reach a live person. It is probably one of the only company's that does not accept credit cards except with a fee from western union. I have never had such a hard time paying a bill. Even when I sign up for automatic debit they don't deduct the amount and try to say it is my fault. I... Read more

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Customer service reps are so rude and treat customers like they do not matter because they know you have to use them for power.

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The same scenario happened to me, I have no computer and was told there was no other way to get my $50 gift certificate that was the reason I went to auto pay. Forget it,,,I'll continue being in the dark ages and write out a check every month. The restaurants were not national chains, just small mom and pops, that I never go to anyway. Then you must purchase at least $25 first before you can use your certificate. I spent over 2 hours on the... Read more

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In order to change my Braking Panel, i call the fpl costumer service, to cut the power for one day, and they give to me, the phone number for this gentleman Brad Ferraro (561-616-1611), then i call so many times, and he never answer the phone, never return the calls, another typical fpl employee. Is a shame that FPL have people like this working ( i'm sorry, no working) and i have to pay this people as a customer... How the fix the situation,... Read more

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