Florida Power And Light Company
Reviews and Complaints
No live customer service person to speak with
- - Bill issue not resolved by automated system; the reviewer has been a customer for 40 years.
- - The number is automated and has no live agents.
I have an issue with my bill that cannot be resolved by an automated system. I need to either chat or speak with a live customer service rep.
The number they provide is an automated system and does not have live agents.
I HATE FPL. I have had them as a provider for 40 years and their new no live agents to speak with seriously has changed my view of them.
User's recommendation: You have no choice but their customer service is a zero out of 10.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO POWER 24 HRS AFTER DOWNED POLE
- - A car accident damaged a pole powering our street; power is not restored.
- - They text and email that the power is restored; we have called repeatedly.
They have NO CLUE what is going on.
A big car accident took down a pole that supplies power to our street last evening
FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER
NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED
We have called repeatedly and repeatedly and repeatedly
It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS
Preferred solution: POWER RESTORED!
User's recommendation: You have to call them every hour… And you’ll be lucky if anything happens at that
Resolved: Fpl is making it hard to make a payment
We missed a payment due to hurricane Milton. Now I have to jump through hoops to have power. Its ridiculous.
Miami, Florida
Disconnect the service
I tried to make a payment for last month of 73 dollars with an insurance card that pays for utilities and hasn't gone through yet I paid around 24 dollars with a debit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Upset
Can someone please call me on my cell at 416-557-**** so I can pay my FPL Bill Thank you Scott!!! Thank you Scott
Sarasota, Florida
Need human help
- - I couldn't reach a human rep.
- - There was a bank issue on your end; I was disconnected.
- - I solved it with my own ingenuity.
- - The auto phone system is awful.
I needed to speak to a human rep and it is IMPOSSIBLE!
There was a bank issue on your part and you disconnected me!
My own ingenuity got it solved.
Your service reps can't do anything for us.
AUTO PHONE SYSTEM IS AWFUL!!! Fix it or there will be many more solar consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmount of bill
After calling several of FPL phone numbers -horrible automated system does not allow you to speak to anyone and repeats the same info ad nauseum. Finally got someone by calling Outage number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to speak to a real person
You just cannot talk to a real person, and I hate the automated crap
Horrible at best
I want to talk to a person about my new account so I can pay my bill and receive a paper bill as I don't do online stuff with banking information
User's recommendation: If you get a live person after several different numbers you must consider yourself very lucky
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to reach a real person in several different phone numbers
The customer service sucks totally unacceptable after at least 10 different phone numbers not a live person to be found. This needs addressed
User's recommendation: Unfortunately you don't have a choice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe website will not work. I need to pay my bill. I don't have my account number
I need to speak to a human being and there is no number listed where I speak to a human being
The website doesn't work
- Many
Preferred solution: A phone number where I can call and talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMeter reader
You can never get through to speak with a live agent; the automated system has no clue and can't help with anything.
Preferred solution: Assistant with my concerns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnd light
I am not happy tha
I have to been calling so many time for assistant and still cant s for as The light is still there why is it so hard to get somebody attention?
User's recommendation: give customers assistant immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBARBARA STRODE
My sister Barbara Strode passed away on 10/07/2024. She lived at 5747 Andover Circle Sarasota, Fl.
34233. Her bill is past due in the amount of 66.24 and I want to pay it through 11/20/2024 until service arrangements are made and then the trailer shall be put up for sale. I am Barbara's older brother Robert M Jillich Email is listed above my phone contact is 423/330/3481. You may send her bill directly to me at 890 Rock Creek Road Apt.
A1 Erwin TN 37650. Your 1-80*-***-**** number you can't speak to a LIVE PERSON at all. Please leave the service connected until 11/20/2024.
Thanks Mr. Jillich
User's recommendation: Not being able to speak to a LIVE PERSON is the main issue here as you can't understand the automated system on your own personal needs to get issues taken care of right away and it is horrible customer service on their part.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving trouble with automatic payments
It was extremely hard to contact a customer service personnel for the answers I needed. Your website and phone numbers and automated service did not help at all. Had to contact FPL in another region to get customer service in my region
User's recommendation: Give a good customer service number for an actual representative
Miami, Florida
Frustration, unreasonable request to call electrican
The transformer blew out. I called FPL for service.
The FPL agent told me it was my responsibility to call an electrician "at my expense" to check my electrical system before they could respond. I explained numerous time the recurring Transformer problems at my residence and adjacent house. I explained that I could see that the Transformer arm was disconnected and heard the POP when the incident occurred. But he was insistent.
I told him to "check the transformer history "
He was rude , did not listen and ignored my request. FPL needs to train there representative. The pole is an old rotting wood one that animals love and needs to be replaced. I requested a new one every time a FPL representee comes out to replace the arm upon failure.
I request you "Check the historical record of the transformer" FPL cost me $150 for the electrician, I'm waiting for the Air Conditioner bill associated with the repair that went out from the surge. I don't think FPL understands the frustration, inconvenience and financial cost incurred.
I request a refund for my costs.
John Mayers
954614 ****
jemayers@***.coU SWhen transformer Fails
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