Florida Power And Light Company
Reviews and Complaints
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Verified Reviewer
Cannot confirm my auto pay
I sent paperwork for auto-pay last month, but I got the bill again this month. I signed up online and it said I was now on auto-pay. However, it does not show that on my account.
Boston, Massachusetts
Having trouble reaching a rep representative
I was searching g for 45 minutes trying get a rep and recording says you cant get someone very hard to reach customer contact
User's recommendation: To have representation on the telephone they have on website
Titusville, Florida
Will not return calls.
On July 16th 2024 we gave FPL permission to drive across our yard. They said it was an emergency and people were without power.
We expressed concerns about our sprinkler system and yard. They gave us a work number and a contact person and FPL would take care of any damages. We were not going to place our yard above people's electrical needs and gave them permission.
Yard and sprinkler were damaged. Katie Odom 1 32* *** **** has not turned any of our calls.
The claims department at 1 87* *** **** has returned no calls. The account supervisor employee number 4228 if he gave me his correct number elevated the claims and still no contact.
User's recommendation: Don't let drive across your property.
Bolton, Connecticut
Customer service is terrible
Waited a hour to speak to some one too change the account number. I am visually
impaired and very hard to do it on line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ponte Vedra, Florida
My mom passed away and her account used my personal email but now I need it to open my own fpl account
Hi, my mother passed away on 9/5/2023. I handled all of her finances and linked her two properties online to my email address.
I am now buying a property and I am trying to set up my own account, but it will not allow me to since my email is attached to my mother's name.
I have her death certificate, etc. Please help me so I can do a name change on the account or delete her account and start fresh.
Vegetation removal
Inadequate ability to communicate through the website and app. When reporting an issue, including pictures of the situation as requested, the report did not go through.
The email attempt was rejected by the website: pgasa14.fplu.fpl.com rejected your message to the following email addresses:
fpl_communications@***.fpl.com
Something went wrong, and your message couldn't be delivered. This could be a temporary issue.
Try resending the message in a few minutes. If that doesn't work, forward this message to your email admin.
User's recommendation: Have 2 hours to waste.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charging me another deposit, even though I pay my bills on full each month
I have paid my FPL bill in full since I moved in, I signed up for auto pay though, and 1 number of my routing number was wrong, so I thought my bill was being paid, they didn't tell me there was a problem for 3 months, I had no clue there was an issue...stopped auto pay, and have been paying each month full payment, now they want an additional deposit , 5 months later, I'm mad because you cannot speak to a human...what a rip off...can you speak to a live agent? Do they have an office in Sarasota, I do not trust them anymore...FPL sucks...is their any competition for electric company in Sarasota Florida?
I spoke to a human to get it connected, but you can't afterwards? I call bs...
- Only service around
- Need competition
- At all
- For help
- No human contact
Preferred solution: I live human to speak too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible company!
They made a mistake and disconnected us, agreed it was their fault, and apologized. Then, they took 27 hours to put the power back on in 95F temps. Spoiled food, ruined plans - just the worst experience!
- Outdated procedures
- Poor customer service
- Poor processes
Preferred solution: Full refund
Tampa, Florida
Final notice
Got an extension until Aug. 12 but received a cancellation notice today for power to be shut off. Glad I had the agreement of extension.
User's recommendation: Save all emails stating extension agreement
Can’t even speak to a live person,, Terrible. No options
I paid my bill and it said it would take 10 days to process, which goes beyond the final date for payment. How does a bill payment take 10 days to process?
- I get to turn a light on
- No customer service people
Preferred solution: A live customer service rep to speak to. Brutal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
FPL are scammers they sell services they don't provide
I pay $17 per month for a ring on my electric meter that supposedly protects from power surges during a storm. This includes the extra protection plan that covers up to $5,000 in the event my appliances or electronics are damaged.
Well, I experienced a power surge 3 months ago and I am out of pocket for a few thousand dollars that FPL is not willing to pay. I submitted a claim and each time, they reject it saying it is incomplete with no additional information. You can't talk to the claims people, only customer service who do not know anything. This has been months of jumping through hoops and still nothing.
I have paid a licensed electrician to assess the damage and sign their claim form as they requested. They keep telling us we haven't submitted the right form and then send us back the same form!
They take your money every month but don't want to pay out when you have a claim... FRAUD!!!
- Provide power
- Do not stand behind their protection plans and have zero customer service
Preferred solution: Full refund
User's recommendation: Do not pay for any extra services!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Billing errors
Company fixed the issue and I have been provided with apology. Told them I was going to WINK news and going to get a lawyer. Suddenly it was straightened out!
From there, My debit card was compromised and since then, I get emails saying that my payments have been returned and to contact my bank. I have done this and there is nothing wrong at the bank end. I have emails stating that the payments were taken from different bank accounts other than mine and of course, they are returned. I am then charged with late fees, none of my doing!!!
Out of desperation, I suggested closing that account and giving me a new account # to be auto drafted from my new account. I have spoken to at least twenty agent and spent hours on the phone, trying to connect to a human and trying to explain what is happening. I paid odd the old account this morning, hoping to now move forward with the new number and no more hassle. It has been incredible!!!
My closed account is # 500366****. I believe I won't hear anymore from it! The new number is #408372****. I have been a FPL customer in good standing for close to five years and don't much like being threatened with disconnection etc.
Please help! Lynda E Draves
- There are no physical offices where this problem could be solved
Preferred solution: I want assurance that this is resolved and won't happen again! It is extremely stressful. I am Canadian and am going home April 24th. Don't need to worry that my power will be turned off for no reason!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
T hey owe me a refund but sent to wrong address keeps saying they canceled and reissued but still haven't received it
I closed my account and was supposedly issued a refund in February to the address at which I had the service disconnected. However, this was not the forwarding address I had provided them.
Finally, I got someone on the phone three weeks ago who told me they would cancel and reissue the refund to the correct address. Still, I have received nothing.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Show up at midnight for construction
12 am-5 am every night in front of my home. 3 nights in a row.
This company is terrible. I'll never use them.
Preferred solution: Apology
Sarasota, Florida
You have a large piece of equipment here for over 8 months
Pick up whatever is left at my house. I dont know how but i could try snd unhook it from the meter snd move to the street
Its been around a year to bury a eire that isnt here
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