Florida Power And Light Company
Reviews and Complaints
Coral Springs, Florida
Current account holder is deceased
no way to speak to a human you ara public disgrace and should br investigated for negative business practices
User's recommendation: use another power compass
Port Saint Lucie, Florida
I called up and I actually got a live person on the phone and he was very responsive. Took all the notes and he said he’s gonna have someone out there within the next three days and either replace the
I live at 201 Golden Isles Dr. in Hollandale Beach.
You have a junction box about 5 feet high by 5 x 5 a green box in front of our building which is all rusted out and its disgusting.
I called the city of Hollandale. They said it was your responsi
Lakeland, Florida
Power shut off
I sent check out on December 4th for 1057.86 and check out on December 6th for 99.62. Hard to believe they haven't gotten at least first check yet.
Sarasota, Florida
The bill for my address is in my neighbors name! UNABLE to get a person!
NOTHING RESOLVED. Notice of disconnection sent to my neighbor- we closed in our new homes same day.
My FPL account was apparently not transferred to new address. FPL messed up!
User's recommendation: Awful customer service! Caught up in automated loop no matter what number is used.
They burnt a third of my house out.
Had a power surge. This one did the damage.
Considering the neighborhood and I have been calling about surges several times a week for the past 8 years. So the last surge burnt out a third of my house. FPL comes out twenty minutes later, says my house is overpowered. They leave the power on and leave.
10 minutes later, they pull up and say your power shouldn't be on, it could burn your house down. They changed the transformer and admit it's their fault. So I replace TVs, washer, dryer, Ring security system, AC system, breakers, and fridge. I file with them, they admit it's their fault and say they will make it right, jumped through hoops and got nothing still to this day.
I am out about $7,000. FPL sucks...
- Are the cons enough said
Preferred solution: Full refund
User's recommendation: Stay away
Sarasota, Florida
Am not getting my bills mailed do not want email
Am not receiving my bills by mail do not send by email please mail my bills I want paper bills is there a number I can call to speak to someone?
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Verified ReviewerZenonmiranda07@***.cmo
I havened recip my deposit from 301nw78 th terrace build 34 apt 106 3**** my is Zenon Miranda my address is 4934 Tuckey Ln Glendale AZ 85301
- Deposit refund
Preferred solution: Full refund
Port Orange, Florida
Reported a tree laying on a powerline at my house 3114 Travelers Palm, and it’s still raining there and they haven’t took care of it
I reported a tree branch, laying on a powerline behind my house and it still hasnt been taken care of
Port Orange, Florida
Third time in 2 days trying to get a hold of them to tell them my power has not been fully restored.
The representative took all my information again and made some notes of the problem. He told me being as they had already been in this area and marked me restored that it would be five more days till they could come back. I hope this works but I have my doubts!
Alpharetta, Georgia
Wrong billing
Needed to talk to a real person! Your computer voice would not put me through!
I hate you lousy Co! I will not recommend to anyone!
User's recommendation: Don’t chose FPL
Wichita, Kansas
Fantastic
Fantastic, quickly fixed power. You guys are fantastic and do more by cutting trees and getting lines up.
I would recommend putting lines underground for the future.
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Verified ReviewerNo power
I'm in the dark about when power will be restored to 4531 3rd Ave NW. Please provide an update. Thank you.
- Great service
- Would like better communication
Preferred solution: ETA on power restoration
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Verified ReviewerYour customer service is non-existent
Your service is inadequate. I spent over 10 minutes trying to reach a human representative to ask for 'time of day' usage information.
It took me more than 10 minutes to maneuver through your 'auto attendant'. I used to sell and design these systems - I dislike them. I want a human representative. Eventually, I did reach a human who transferred me elsewhere, only for me to be disconnected.
I spent over 31 minutes of cell time on this pointless call. I gave up and navigated the website to find out about 'time of day' usage. I completed a form, but alas, no one called me back. Am I surprised?
No, you have a monopoly, why should you care! I either pay you or I go without electricity. I know we have the right meter because I can read my 'time of day' usage. Why am I not on that system?!!!
Our account number is 632607****.
I checked it and there is no difference in the rate whether I dry clothes or run the dishwasher after 11PM. I am intelligent enough to look at the usage and the applicable charge.
- Custiner service giving answers
Preferred solution: An answer about time of day usage and why I am not on it.
User's recommendation: You have no choice but they suck when it comes to customer service.
Coral Springs, Florida
Customer service direct line to a human being not available... all automated with no choice to speak with someone... horrible...
Customer service horrible... can't reach a live agent... !111111****111111****121********¹11111****!!!
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Verified Reviewer |
Palm City, Florida
My church is paying my bill by check
My social security account was hacked so my church is sending a check for 136. 68 this week to pay off my FPL bill email dangyselinck89@***.com
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Why are you not working with an attorney?