Contact Florida Power And Light Company Customer Service
Florida Power And Light Company Phone Numbers and Emails
Toll-Free Number:
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(800) 468-8243
Customer Service:
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(800) 225-5797
Florida Power And Light Company Emails:
Contact Information
Florida Power And Light Company Website:
Florida Power And Light Company Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 7:00pm
Saturday: 9:00am - 5:00pm
Florida Power And Light Company Customer Service Reviews
This is the most terrible customer service I have ever used. I have been trying for one hour to speak to a live person. It is impossible to get the correct phone number or is there a live person working for FPL, ridiculous.
See above. No power, no human being to speak too, a boil water notice by the city yet no ability to do that.
Customer service is *** poor, too bad we do not another option because I would love another option for power services. Who is reimbursing or replacing my kids medicines and all perishables?
If you guys could actually have human being answer the phone for customer services that would be appreciated as the robots do not understand. I wish I could give you zero stars, this is fantastic situation with 2 sick kids under 6 years old and no timeframe on
Downed Street Light Power Line. I have called on two previous occasions over one year.
Someone would come out and say they will send a crew out to fix and nobody would ever come back. This was my third attempt and still no no avail has anyone done anything to fix a potentially dangerous issue. Guess FPL is waiting for someone to die and make headlines not to mention get sued heavily before anything gets done. Some trees were cut recently and the downed wire was resting on top of these trees.
Now wire is hanging about six feet off the ground. I called FPL to inform them of the dangerous cable. They promised it would be resolved and still just all talk and no action. At this point I have done all I can to prevent a tragedy.
Unfortunately FPL doesnt care if anyone dies as long as they collect a bill every month. At least that is what there actions show. I have warned the neighbors about the danger. I have also advised them on how long I have been trying to get them to fix this.
About six months ago on my second attempt the one person that showed up said they had to get a tree removal company to cut down a portion of my rear neighbors avocado tree that had grown around cable and was the cause of snapping the cable in the first place. Obviously nothing was done then as it hasnt been done now.
I have all this documented. Ill be sure to pass this documentation to our local news outlets if god forbid something terrible happens to someone.
Way too difficult to reach a live person to discuss my questions regarding the "solar together" program.
How Good is Florida Power And Light Company's Customer Service?
Summary of Florida Power And Light Company Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Florida Power And Light Company?
Payments and Charges Question:
- “My bill is to high with no reason”
- “My bill”
- “I'm not receiving a bill”
Staff Question:
- “Restart service”
- “Service interruption”
- “New service”
Request for Information Question:
- “Questions about service”
- “Need help reinstating account”
- “Ask a question about my deposit”
Account Question:
- “Create account”
- “My power hasn't been turned on and I opened up the account when I opened up the account they told me that the service was not disconnected, but I have no electrical service there and the meter says closed”
- “Have an issue with my online account. Want to pay my bill?”
Product/ Service Question:
- “Disconnected service”
- “Damage by contractor”
- “Reconnect service”
Activation/ Cancellation Question:
- “Cancelar”
- “Change or cancel auto payment”
- “Cancel surge protection”
Return/ Replace Question:
- “Meyer replacement”
- “Returning a call”
- “Equipment replacement”
Shipping and Delivery Question:
- “Haven't received my bill”
- “Delivery”
- “I have not received a bill for 6 weeks”
Refund Question:
- “Refund”
- “Check refund issue- need to speak to a human!”
- “Need my refund from deposit”
Website/ Application Question:
- “Problem with your website”
- “Bet metering applications”
- “Site won't accept payment”
Employment Question:
- “Remove meter for a demolition job”
- “I get paid on Friday and need to arrange payment for 11/11.”
- “I had an extension due on November 2nd which was yesterdayI used to get paid on the first of the monthAnd they have changed it until the 3rd which is todayI will be paying my bill todayI do not want a interruption in service it will be paid today”
Cards Question:
- “Do you take the humana visa card for payments”
- “Will not take my card number”
- “Have an extension need 24 hrs more because of storm and dont have a.card vis”
Other Question:
- “Yonny”
- “Load management device”
- “Power outage”
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 192 out of 1462 in Utility category
USA
