Florida Power And Light Company Phone Numbers and Emails

Toll-Free Number:

  • (800) 468-8243
Send Message

Customer Service:

  • (800) 225-5797

Florida Power And Light Company Emails:

Customer Service
FPL Account Management, FPL Account Management
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How to Contact Florida Power And Light Company Customer Service?

Most Popular Number:

(800) 468-8243
Total calls: 5 862 Issues resolved: 198 Last call: Dec 9, 2023

How to Contact Florida Power and Light Company Customer Service by Phone?

At first glance, it seems that getting through to contact Florida Power And Light Company support is not an easy task and most of the reviews posted on PissedConsumer are about this.

The automated Florida Power And Light Company customer service phone system is actually very convenient to use. Dial (800) 468-8243 and voice prompts will guide you through the menu items and the best solution will be found. In addition, you need to remember that only urgent problems, billing, and payments issues can be solved by Florida Power And Light Company number. The customer service team operates during regular business hours for all inquiries.

What Is Florida Power and Light Company Support Email?

There is no Florida Power And Light Company support email address. Consumers can send a letter to the corporate office including contact information and account number. Keep in mind that no personal data like checking account, bank account, or credit card information could be mentioned in the letter for Florida Power And Light Company customer service.

The firm’s representatives believe that issues can be easily resolved using the mobile application or in your account. The Florida Power And Light Company’s website contains all the necessary tools to manage customers’ accounts, make payments, and get all information.

How to Contact Florida Power and Light Company via Social Media?

This business is represented in several social networks such as Facebook, Instagram, Twitter, Linkedin, and Youtube. Type @insideFPL in the search bar to find them on Twitter, or @fplconnect on Facebook.

Social media is filled with negative customer reviews about the inability to contact the support team and get feedback from them. Florida Power And Light support actively uses social media to engage with customers. In order to assist, Florida Power And Light Company customer service offers to send a private message with the account number and best contact phone number to reach you.

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Contact Information

Florida Power And Light Company Website:

Florida Power And Light Company Help Center:

Corporate Office Address:

NextEra Energy, Inc.
700 Universe Boulevard
Juno Beach, Florida 33408
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 7:00pm

Saturday: 9:00am - 5:00pm

More contact details

Florida Power And Light Company Customer Service Reviews

1.5 / 5
Darrell G Apa
Need to talk to them abiut my bill live person
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This is the most terrible customer service I have ever used. I have been trying for one hour to speak to a live person. It is impossible to get the correct phone number or is there a live person working for FPL, ridiculous.

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Danielle h Qae
No human to talk too. No power, we have sick kids with medication needed to be refrigerated, a boil water notice, and zero ability to get in touch with a human. How do I boil water and medicate my kid
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See above. No power, no human being to speak too, a boil water notice by the city yet no ability to do that.

Customer service is *** poor, too bad we do not another option because I would love another option for power services. Who is reimbursing or replacing my kids medicines and all perishables?

If you guys could actually have human being answer the phone for customer services that would be appreciated as the robots do not understand. I wish I could give you zero stars, this is fantastic situation with 2 sick kids under 6 years old and no timeframe on

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Yraldo M
Downed Street Light Power Line.
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Downed Street Light Power Line. I have called on two previous occasions over one year.

Someone would come out and say they will send a crew out to fix and nobody would ever come back. This was my third attempt and still no no avail has anyone done anything to fix a potentially dangerous issue. Guess FPL is waiting for someone to die and make headlines not to mention get sued heavily before anything gets done. Some trees were cut recently and the downed wire was resting on top of these trees.

Now wire is hanging about six feet off the ground. I called FPL to inform them of the dangerous cable. They promised it would be resolved and still just all talk and no action. At this point I have done all I can to prevent a tragedy.

Unfortunately FPL doesnt care if anyone dies as long as they collect a bill every month. At least that is what there actions show. I have warned the neighbors about the danger. I have also advised them on how long I have been trying to get them to fix this.

About six months ago on my second attempt the one person that showed up said they had to get a tree removal company to cut down a portion of my rear neighbors avocado tree that had grown around cable and was the cause of snapping the cable in the first place. Obviously nothing was done then as it hasnt been done now.

I have all this documented. Ill be sure to pass this documentation to our local news outlets if god forbid something terrible happens to someone.

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I need to talk to a representative
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Way too difficult to reach a live person to discuss my questions regarding the "solar together" program.

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How Good is Florida Power And Light Company's Customer Service?

Fernando F Dkd
Fernando F Dkd
Feels Neutral | Dec 05, 2023

I am 85 years with parkinson very hard
To get a simple new service in one of my rentals property. Help

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Saradgens L
Saradgens L
Feels Neutral | Nov 27, 2023

I call to suspend service on Saturday. They promised it will be suspended on Sunday. I went to the place to verify. Guess what I was very surprised that the service wasn't suspended.

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Jaquala Zlb
Jaquala Zlb
Feels Disappointed | Nov 24, 2023

Very hard to report online

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Claudia D Ftp
Claudia D Ftp
Feels Disappointed | Nov 15, 2023

I was bill super high and I'm trying to understand this bill and I can't talk to anyone!!!!
I tried to chat but the person was not even helpful. Terrible service!!! if I can I will close all the services I have with FP( I have 3 properties!)

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John F Bid
John F Bid
Feels Satisfied | Nov 14, 2023

Good experience just wanted to find out when power will be restored at 1933 Summerlin Rd. siesta bay resort

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Bruce M Crx
Bruce M Crx
Feels Disappointed | Nov 12, 2023

Can't speak with anyone. Keep getting bills when it's already been paid. FPL is the worst power company I have ever seen.

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Summary of Florida Power And Light Company Customer Service Calls

05:11 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Florida Power And Light Company?

Payments and Charges Question:

  • “My bill is to high with no reason”
  • “My bill”
  • “I'm not receiving a bill”

Staff Question:

  • “Restart service”
  • “Service interruption”
  • “New service”

Request for Information Question:

  • “Questions about service”
  • “Need help reinstating account”
  • “Ask a question about my deposit”

Account Question:

  • “Create account”
  • “My power hasn't been turned on and I opened up the account when I opened up the account they told me that the service was not disconnected, but I have no electrical service there and the meter says closed”
  • “Have an issue with my online account. Want to pay my bill?”

Product/ Service Question:

  • “Disconnected service”
  • “Damage by contractor”
  • “Reconnect service”

Activation/ Cancellation Question:

  • “Cancelar”
  • “Change or cancel auto payment”
  • “Cancel surge protection”

Return/ Replace Question:

  • “Meyer replacement”
  • “Returning a call”
  • “Equipment replacement”

Shipping and Delivery Question:

  • “Haven't received my bill”
  • “Delivery”
  • “I have not received a bill for 6 weeks”

Refund Question:

  • “Refund”
  • “Check refund issue- need to speak to a human!”
  • “Need my refund from deposit”

Website/ Application Question:

  • “Problem with your website”
  • “Bet metering applications”
  • “Site won't accept payment”

Employment Question:

  • “Remove meter for a demolition job”
  • “I get paid on Friday and need to arrange payment for 11/11.”
  • “I had an extension due on November 2nd which was yesterdayI used to get paid on the first of the monthAnd they have changed it until the 3rd which is todayI will be paying my bill todayI do not want a interruption in service it will be paid today”

Cards Question:

  • “Do you take the humana visa card for payments”
  • “Will not take my card number”
  • “Have an extension need 24 hrs more because of storm and dont have a.card vis”

Other Question:

  • “Yonny”
  • “Load management device”
  • “Power outage”


Related Companies

NextEra Energy, Gulf Power, Gexa Energy, Florida City Gas, NextEra Energy Resources


Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.

Florida Power And Light Company reviews and complaints

Florida Power And Light Company is ranked 192 out of 1462 in Utility category

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