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Contact Florida Power And Light Company Customer Service

How to Reach a Person at Florida Power And Light Company

Verified Contact Information

Toll-Free Number:

  • 1-800-468-8243
Call customer service
Send Message

Customer Service:

  • 1-800-225-5797

Florida Power And Light Company Emails:

Customer Service
FPL Account Management, FPL Account Management
fpl_ebill@billing.fpl.com
support@fpl.com

Florida Power And Light Company Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Florida Power And Light Company Phone Number
1 (800) 468-8243
Average Hold Time
00:04:42
Average Calls duration
5 minutes
Most Popular Florida Power And Light Company Email Address
fpl-account-management@info.fpl.com
Florida Power And Light Company Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Florida Power And Light Company Customer Service?

Most Popular Number:

(800) 468-8243
Total calls: 7 152 Issues resolved: 238 Last call: Apr 17, 2026

At first glance, it seems that getting through to contact Florida Power And Light Company support is not an easy task and most of the reviews posted on PissedConsumer are about this.

The automated Florida Power And Light Company customer service phone system is actually very convenient to use. Dial (800) 468-8243 and voice prompts will guide you through the menu items and the best solution will be found. In addition, you need to remember that only urgent problems, billing, and payments issues can be solved by Florida Power And Light Company number. The customer service team operates during regular business hours for all inquiries.

There is no Florida Power And Light Company support email address. Consumers can send a letter to the corporate office including contact information and account number. Keep in mind that no personal data like checking account, bank account, or credit card information could be mentioned in the letter for Florida Power And Light Company customer service.

The firm’s representatives believe that issues can be easily resolved using the mobile application or in your account. The Florida Power And Light Company’s website contains all the necessary tools to manage customers’ accounts, make payments, and get all information.

This business is represented in several social networks such as Facebook, Instagram, Twitter, Linkedin, and Youtube. Type @insideFPL in the search bar to find them on Twitter, or @fplconnect on Facebook.

Social media is filled with negative customer reviews about the inability to contact the support team and get feedback from them. Florida Power And Light support actively uses social media to engage with customers. In order to assist, Florida Power And Light Company customer service offers to send a private message with the account number and best contact phone number to reach you.

PissedConsumer Club

Contact Information

Florida Power And Light Company Website:

Florida Power And Light Company Help Center:

Corporate Office Address:

NextEra Energy, Inc.
700 Universe Boulevard
Juno Beach, Florida 33408
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 7:00pm

Saturday: 9:00am - 5:00pm

More contact details

Summary of Florida Power And Light Company Customer Service Calls

11.9K TOTAL
CALLS
04:53 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Florida Power And Light Company?

Payments and Charges Question:

  • “Billing”
  • “Billing issues”
  • “Payment”

Staff Question:

  • “Old sddrees service may ne still open”
  • “Restart old service”
  • “Start service”

Product/ Service Question:

  • “Power outage”
  • “Power outage claim”
  • “Outage”

Request for Information Question:

  • “Update auto pay”
  • “Check my balance”
  • “To check my balance”

Account Question:

  • “Open account”
  • “New account”
  • “Current account holder is deceased”

Activation/ Cancellation Question:

  • “Cancel my service”
  • “You are canceling my service because someone wants to start new service it is not me”
  • “Cancel service”

Return/ Replace Question:

  • “Change account name”
  • “Need to return FPL surge protector”
  • “Have to change my credit card for automatic payment”

Shipping and Delivery Question:

  • “I have not received my deposit”
  • “Where is my refund deposit”
  • “I never received my deposit”

Website/ Application Question:

  • “App is not working santos to speak to a live pe son”
  • “Install new service”
  • “The website will not work. I need to pay my bill. I don't have my account number”

Refund Question:

  • “Refund of overpayment”
  • “Refund for my deposit check”
  • “Refund check outdated”

Cards Question:

  • “Used the wrong credit card to make a payment”
  • “To change credit card”
  • “Do you take the humana visa card for payments”

Employment Question:

  • “Remove meter for a demolition job”
  • “I get paid on Friday and need to arrange payment for 11/11.”
  • “I had an extension due on November 2nd which was yesterdayI used to get paid on the first of the monthAnd they have changed it until the 3rd which is todayI will be paying my bill todayI do not want a interruption in service it will be paid today”

Other Question:

  • “Talk to a person”
  • “My statement”
  • “To”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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