Anonymous
map-marker Palm Coast, Florida

To help me understand the workings of our new solar installation.

He fully understood and told me what I needed to know and what would help me going forward. I will be able to understand and watch for any problems.
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User's recommendation: I got what to me was very good information

Jackson C Qql

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Fed up customer

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Florida Power And Light Company - Fed up customer
Wish the state of FL would do more to protect its citizens from the predatory practices of FPL. Its no surprise their most popular rating is a 1 star review. The company is run by crooks that make up all these arbitrary fees to squeeze every dollar they can out of you. Ways to pay are always limited and changing for seemingly no reason. FPL makes it impossible to pay online or by phone most days and no agents pick up the phone so they force you into a late fee situation whenever they want. Congratulations FPL on being the most hated power company in the state of Florida, you earned it.
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Loss:
$288
Pros:
  • Power is consistently reliable
Cons:
  • Nonexistent customer service
  • Excessive abuse of fees
  • Lacking communication and transparency of billing procedures

Preferred solution: A company deserving of more than 1 stars and my deposit money back

User's recommendation: Don’t move to FPL service area unless you plan on going solar

Bernice B Geq

My bill

Florida Power And Light Company - My bill
My bill is supposed to b paid monthly thru my checking account in MA Santander Bank #953741**** My address in FL is: Bernice BORNSTEIN 5040 Rosehill Drive #205 Boynton Beach FL 33437 I am a Snowbird and my MA address is: 9 Ledgewood Way #24 Peabody MA 01960
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Pros:
  • Pros

Preferred solution: Deliver product or service ordered

User's recommendation: Thank you for your consideration in this matter!

Nickalaus H

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Verified Reviewer

Suspension due to hardship

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I have Degenerative Disc disease in which 3 vertebrae have to be removed and replaced with metal ones. Currently been out of work for the past 2 years, battling disability. I have emptied my savings and been struggling. After Ian hit, damage to my roof and windows. My electric bill on average is $350.. too high. Getting to the point, you guys cut my power on the 20th. After receiving a assisted payment on the 19th. Im trying to stay afloat. My deposit is $500, cant you take that in the meantime and turn my power back on? Please, myself and my dogs would very much appreciate it.
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Pros:
  • Linemen are die hard getting after it good guys
Cons:
  • Automated customer service

Preferred solution: Common curiosity these are trying times.

Jean S Ydh

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Verified Reviewer

Emergency

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My daughter use an machine and my power is off, I was told they received payment and why isn't my power on
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Preferred solution: Pissed Consumer

Michele L Wwg

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Need help with my account

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I need to discuss my account. It is ridiculous that I cannot reach a person. What does it take to speak with a representative
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User's recommendation: A toll free number to speak with a customer service representative

Steven M Pfo

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Speak with a human

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Hi simply need to speak with an actual human piggy. What is the problem with doing that this is absurd
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Preferred solution: Once again, I want to speak with a human. What’s the problem with

Maria G Fyw

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Verified Reviewer

Need to talk with someone

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The company that was subcontracted by FPL to do the underground wiring left the pipe on my roof exposed and did a very sloppy job. Now I have to hire someone to correct their mess.
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Preferred solution: I like them to take responsibility and correct the unfinished work done by the subcontractors that did the underground wiring.

JAZMIN D Gbi

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MY BILL

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MY BILL IS GOING UP EVERY MONTH BY $40.00. WTH IS GOING ON. may 2023 $219.09 june 2023 $228.09 july 2023 $238.20 aug 2023 $251.73 Sept 2023 $260.24 Do you not see a pattern here. WTF IF GOING ON??? LOOK AT YOUR BILLS PEOPLE WE ARE BEING SCAMMED
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Loss:
$1
Pros:
  • No pros
Cons:
  • Keeps charging more every month

Preferred solution: Price reduction

User's recommendation: RUN!

2 comments
Guest

It’s because the heat is running your hvac unit longer. I’m sure your bill is going down.

Guest
reply icon Replying to comment of Guest-2412325

also devices you are running in your home such as computers stereos major appliances reefers stoves ovens etc all consume allot of electricity also is your hot water heater gas or electric that will also use a lot of electric overloaded circuits will also be the determining factor hope this helps good day

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Nancy D Pgf

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Verified Reviewer

New email

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Talked to the automated computer and was transferred to a live person. After 20 minutes wait, I hung up. I must live in a bad area, because the light goes off very often . Yesterday it went at least four times, but it was storming
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Preferred solution: nothing, I just think that it was very hard just to change my email. I understand all the legal implications,but still it was a pain in the southern regions .

Christina B Yyv

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Payment extension

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I currently made a payment extension on August 28 to be paid by today before my services are disconnected by tomorrow. I am currently working with my surrounding financial aid services in my area due to loosing my job. I have 3 different agencies trying to help but it is a process. I am asking for maybe a week at the most for a longer payment extension. Anything will help. Please call me ASAP so I am aware if I have no other options. I have 3 kids who need power on for school and necessary needs. I appreciate your time and consideration. Thank you.
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Loss:
$2

Preferred solution: A request for a longer payment extension.

Debbye p Kxn

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Verified Reviewer
| map-marker Marietta, Georgia

Help me

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i did a payment extention and made a mistake on date. i get paid Friday week, and I can pay half of extention today or all Friday week. i am 71 yrs old and atill work fulltime, but I had to pay my rent and I need food and gas to get to work PLEASE help me. Its my fault, not FPL but I need your kind help please
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User's recommendation: just wish I could speak to someone. been trying since 10am for help

George S Dxu

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Verified Reviewer
| map-marker Lehigh Acres, Florida

Your Customer service is blocked by the computerized service

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There is NO SERVICE at the Customer service phone number. Go Elsewhere if possible. Three times I phoned different Customer service FPL phone number to try to get the service transferred from the tenant who left to myself the owner and was kicked out by a computer
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User's recommendation: Go Elsewhere

Resolved
Jane J Fzf

Resolved: Downed lines on my property and neighbors

Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with apology. I kept calling 911 and that solved the problem

Original review Sep 06, 2023
Downed lines created by FPL. Have been given the run around for the last 2 weeks. I spoke with Nicole (Texas office) yesterday she has been the only one (10 calls) that has told the truth. What FPL had done was not only dangerous but a lack of knowledge about electricity. Pathetic. Somehow Nicole got someone to come out here last night and my neighbor and I talked to him. He did a lot of head shaking and told us indeed it was not a good situation ( someone had been incredibly lazy) he would try and help us out. After a year of recovery from Ian the last thing my neighbor and I need us for out homes to be burnt to the ground because someone was lazy.
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Cons:
  • Lie at every turn

Preferred solution: The issue fixed

User's recommendation: This website won’t accept video or pictures

PM F

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Verified Reviewer

DOWN POWER LINE for 4 days !!!!

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Original review Jun 20, 2023
6-20-2023 (6:23pm) Florida Power & Light Company Customer Service Department Subject: Extremely Dissatisfied with FPL's Service and Safety Dear Sir/Madam, I am writing this letter to express my profound disappointment and concern regarding the abysmal service I received from Florida Power & Light Company (FPL) during a recent downed power line outage on my property and extending to the neighborhood sidewalk and light pole. The level of incompetence, lack of communication, and disregard for public safety exhibited by your company is not only unacceptable but also poses a severe danger to me and the entire community. On Saturday 6-17-23 (2:48pm), a power line in my area went down, I immediately called FPL to report the dangerous situation as soon as it was discovered. This prolonged response was accompanied by a series of distressing experiences that have compelled me to bring this matter to your attention. Despite making six phone calls to FPL's customer support for assistance, I received no reciprocal communication or meaningful updates about the situation over the next 72hrs (sat-tues). It is utterly unacceptable that a company of FPL's magnitude fails to maintain basic communication protocols during an emergency situation. Furthermore, FPL neglected to provide any form of notification or timely updates regarding the progress of resolving the dangerous downed power line. This lack of transparency is not only frustrating but also highlights a severe flaw in your company's customer service practices. It is the responsibility of FPL to keep its customers informed and reassured during such crises, which was egregiously neglected in this instance. The most alarming aspect of this entire ordeal is the fact that the downed power line turned out to be a LIVE wire. It took four days of persistent calls to FPL before I was left with no choice but to call 911 out of concern for my safety and that of the community. Astonishingly, within minutes of the emergency call, the police and fire department arrived on the scene and promptly verified the hazardous situation. The stark contrast between the immediate response from the emergency services and the grossly delayed arrival of FPL's crew is deeply troubling and indicative of the severe incompetence within your company. Finally, after over two hours of waiting in a potentially life-threatening situation, FPL's crew finally arrived at the site. However, their presence did little to alleviate the frustrations and concerns that had accumulated over the past four days. The crew worked for a mere two hours and twenty minutes without offering a single ounce of communication or explanation regarding the situation. To add insult to injury, they left behind two large piles of branches in my yard, which I now must contend with on my own. I must emphasize that FPL's gross negligence, lack of inter-communication, and disregard for public safety are completely unacceptable. As a customer who relies on your services, I expected a much higher level of professionalism and efficiency. The severe consequences of FPL's incompetence during this incident have left me deeply dissatisfied and concerned about the reliability and safety of your services. In light of the appalling experience I have endured, I demand immediate action be taken to rectify this situation. I expect a thorough investigation into the breakdown of communication, and a formal apology for the inconvenience caused, and the physical and emotional distress I have endured throughout this ordeal. Furthermore, I insist on an assurance that measures will be implemented to prevent such incidents from occurring in the future and that better protocols will be established for prompt and effective communication with customers during emergencies. If I do not receive a satisfactory response within 10 business days from the date of this letter, I will have no choice but to escalate this matter further, seeking legal remedies and bringing this incident to the attention of the relevant regulatory authorities. I hope that FPL understands the gravity of this situation and takes immediate steps to address the concerns raised. I trust that you will. Thank you PM Fischer
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Pros:
  • Pro is only power company

Preferred solution: Apology and compensation

User's recommendation: Call 911 first. Forget any reliable communication with FPL. They don't care about public safety

1 comment
Guest

Yawnnnnnnnnn... No one is going to read this mess.

Mary Pat W

Terrible customer service

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Waited over a half an hour to speak to someone and the representative was no help resolving my issue
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User's recommendation: Don’t try to get a human on the phone quickly!

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