Florida Power And Light Company
Florida Power And Light Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 621 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 621 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.64% of users think that Florida Power And Light Company should improve its Customer Service.
36% of users say that they won't use Florida Power And Light Company in the future for similar services or products.Recent recommendations regarding this business are as follows: "use another power compass", "Give a good customer service number for an actual representative", "give customers assistant immediately", "Not being able to speak to a LIVE PERSON is the main issue here as you can't understand the automated system on your own personal needs to get issues taken care of right away and it is horrible customer service on their part.", "Don’t chose FPL".
Most users ask Florida Power And Light Company for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFPL refuses to help disabled veterans
I asked for assistance in helping with my electric bill. The customer service rep said they are unable to email me the information or mail me the information.
I explained that I couldnt write the information down because of early stages of Parkinsons. And she said theyre not able to help me.
- I have no idea
- Continued poor service
User's recommendation: Poor service
Current account holder is deceased
no way to speak to a human you ara public disgrace and should br investigated for negative business practices
User's recommendation: use another power compass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lyme, New HampshireEnd light
I am not happy tha
I have to been calling so many time for assistant and still cant s for as The light is still there why is it so hard to get somebody attention?
User's recommendation: give customers assistant immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jonesborough, TennesseeBARBARA STRODE
My sister Barbara Strode passed away on 10/07/2024. She lived at 5747 Andover Circle Sarasota, Fl.
34233. Her bill is past due in the amount of 66.24 and I want to pay it through 11/20/2024 until service arrangements are made and then the trailer shall be put up for sale. I am Barbara's older brother Robert M Jillich Email is listed above my phone contact is 423/330/3481. You may send her bill directly to me at 890 Rock Creek Road Apt.
A1 Erwin TN 37650. Your 1-80*-***-**** number you can't speak to a LIVE PERSON at all. Please leave the service connected until 11/20/2024.
Thanks Mr. Jillich
User's recommendation: Not being able to speak to a LIVE PERSON is the main issue here as you can't understand the automated system on your own personal needs to get issues taken care of right away and it is horrible customer service on their part.
Frustration, unreasonable request to call electrican
The transformer blew out. I called FPL for service.
The FPL agent told me it was my responsibility to call an electrician "at my expense" to check my electrical system before they could respond. I explained numerous time the recurring Transformer problems at my residence and adjacent house. I explained that I could see that the Transformer arm was disconnected and heard the POP when the incident occurred. But he was insistent.
I told him to "check the transformer history "
He was rude , did not listen and ignored my request. FPL needs to train there representative. The pole is an old rotting wood one that animals love and needs to be replaced. I requested a new one every time a FPL representee comes out to replace the arm upon failure.
I request you "Check the historical record of the transformer" FPL cost me $150 for the electrician, I'm waiting for the Air Conditioner bill associated with the repair that went out from the surge. I don't think FPL understands the frustration, inconvenience and financial cost incurred.
I request a refund for my costs.
John Mayers
954614 ****
jemayers@***.coU SWhen transformer Fails
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Verified ReviewerResolved: No power. 12415 SW 136 Ave. Unit 3, Miami FL, 33186
Call FPL: 800-468****
Operator: Sandy
Ticket: 80
Power surge and
Status: ETA for repair
Will be repaired by 1:00 PM
The operator was very kind, respectful, and very professional.
No power. 12415 SW 136 Ave. Unit 3, Miami FL, 33186.
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Verified ReviewerSTRESS FREE A/C SCAM
My advice to everyone is to stay away from FPL Stress-Free Scams!! They are anything but stress-free. I made the mistake of buying one of their Stress-Free A/C systems two years ago and for the last four months, my A/C has gone down every month. Every time the A/C repair company comes out, they say it is something different each visit. I'm paying thousands of dollars for a so-called Stress-Free A/C.
The first time out, they said the system was just a little low on coolant. The second time, it needs a new lineset, which costs a few thousand dollars. The third time, they said it was overcharged with coolant. None of the technicians were aware that our thermostat has a recharge function for the coolant. Now, we're into the fourth month of this nightmare issue.
This time, they said the fan on the outside unit is bad, so they have to order a new fan from a manufacturer who is supposedly located out of the country. So, this stress-free A/C is not stress-free and to top it all, on top of the thousands of dollars I'm paying FPL, I had to place our pets in boarding to get them out of the heat. I had to spend money on portable A/C units that don't work well.
To just top it all off, my electric meter is doing like Mach 8 resulting in sky-high electricity bills. I will copy and paste this post on every social media platform and every community page I can find to warn everyone to stay away from FPL Scams!
- Stuck with for now
Preferred solution: Price reduction
User's recommendation: Avoid FPL if possible for any services
I called up and I actually got a live person on the phone and he was very responsive. Took all the notes and he said he’s gonna have someone out there within the next three days and either replace the
I live at 201 Golden Isles Dr. in Hollandale Beach.
You have a junction box about 5 feet high by 5 x 5 a green box in front of our building which is all rusted out and its disgusting.
I called the city of Hollandale. They said it was your responsi
The bill for my address is in my neighbors name! UNABLE to get a person!
NOTHING RESOLVED. Notice of disconnection sent to my neighbor- we closed in our new homes same day.
My FPL account was apparently not transferred to new address. FPL messed up!
User's recommendation: Awful customer service! Caught up in automated loop no matter what number is used.
They burnt a third of my house out.
Had a power surge. This one did the damage.
Considering the neighborhood and I have been calling about surges several times a week for the past 8 years. So the last surge burnt out a third of my house. FPL comes out twenty minutes later, says my house is overpowered. They leave the power on and leave.
10 minutes later, they pull up and say your power shouldn't be on, it could burn your house down. They changed the transformer and admit it's their fault. So I replace TVs, washer, dryer, Ring security system, AC system, breakers, and fridge. I file with them, they admit it's their fault and say they will make it right, jumped through hoops and got nothing still to this day.
I am out about $7,000. FPL sucks...
- Are the cons enough said
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZenonmiranda07@***.cmo
I havened recip my deposit from 301nw78 th terrace build 34 apt 106 3**** my is Zenon Miranda my address is 4934 Tuckey Ln Glendale AZ 85301
- Deposit refund
Preferred solution: Full refund
Am not getting my bills mailed do not want email
Am not receiving my bills by mail do not send by email please mail my bills I want paper bills is there a number I can call to speak to someone?
Third time in 2 days trying to get a hold of them to tell them my power has not been fully restored.
The representative took all my information again and made some notes of the problem. He told me being as they had already been in this area and marked me restored that it would be five more days till they could come back. I hope this works but I have my doubts!
Wrong billing
Needed to talk to a real person! Your computer voice would not put me through!
I hate you lousy Co! I will not recommend to anyone!
User's recommendation: Don’t chose FPL
Fantastic
Fantastic, quickly fixed power. You guys are fantastic and do more by cutting trees and getting lines up.
I would recommend putting lines underground for the future.
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Verified ReviewerNo power
I'm in the dark about when power will be restored to 4531 3rd Ave NW. Please provide an update. Thank you.
- Great service
- Would like better communication
Preferred solution: ETA on power restoration
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour customer service is non-existent
Your service is inadequate. I spent over 10 minutes trying to reach a human representative to ask for 'time of day' usage information.
It took me more than 10 minutes to maneuver through your 'auto attendant'. I used to sell and design these systems - I dislike them. I want a human representative. Eventually, I did reach a human who transferred me elsewhere, only for me to be disconnected.
I spent over 31 minutes of cell time on this pointless call. I gave up and navigated the website to find out about 'time of day' usage. I completed a form, but alas, no one called me back. Am I surprised?
No, you have a monopoly, why should you care! I either pay you or I go without electricity. I know we have the right meter because I can read my 'time of day' usage. Why am I not on that system?!!!
Our account number is 632607****.
I checked it and there is no difference in the rate whether I dry clothes or run the dishwasher after 11PM. I am intelligent enough to look at the usage and the applicable charge.
- Custiner service giving answers
Preferred solution: An answer about time of day usage and why I am not on it.
User's recommendation: You have no choice but they suck when it comes to customer service.
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 229 out of 2148 in Utility category
USA
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