Florida Power And Light Company
Florida Power And Light Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 385 reviews, 27% would recommend, and most consumers express dissatisfaction; 64% say customer service should improve and price level is high.
Key Takeaways for Future Customers
- Expect basic electric service reliability but read Florida Power And Light Company reviews for frequent complaints.
- Prefer paper bills and avoid forced e billing if concerned about online enrollment.
- Be prepared for automated customer service when paying bills or managing accounts.
Negative Feedback / Risk Areas
- Customers report inability to reach a live person and awful automated customer service.
- Recurring billing errors, overcharges, and forced e-billing complaints.
- Slow outage responses and disputes over refunds or damage claims.
Positive Feedback
Users note reliable electric service and occasional quick power restorations; some praise specific helpful representatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 385 reviews, 27% would recommend, and most consumers express dissatisfaction; 64% say customer service should improve and price level is high.
Key Takeaways for Future Customers
- Expect basic electric service reliability but read Florida Power And Light Company reviews for frequent complaints.
- Prefer paper bills and avoid forced e billing if concerned about online enrollment.
- Be prepared for automated customer service when paying bills or managing accounts.
Negative Feedback / Risk Areas
- Customers report inability to reach a live person and awful automated customer service.
- Recurring billing errors, overcharges, and forced e-billing complaints.
- Slow outage responses and disputes over refunds or damage claims.
Positive Feedback
Users note reliable electric service and occasional quick power restorations; some praise specific helpful representatives.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I have been forced into e billing I...
- - Forced into ebilling; I didn’t sign up or get a statement.
- - I want bills mailed; no mail option or printer.
- - Don’t share my contact info or market to me.
I have been forced into e billing I didn't sign up for it It was forced by payment online when I didn't receive a statement and I paid online never again
Why a senior want to view a bill online I want to see my bill I don't have a printer I have a right to have my bill mailed It is deceitful what was done to me
diva2marry@***l. om is not an email I access often because I want my bills by mail
I tried all kinds of ways to reinstate receiving my bill by mail the option doesn't exist. Pure evil and deception on fpl part
You add things to agreements ie enrolling in ebilling I DID NOT ENROLL VOLUNTARILY for E BILLS
I don't want marketing mail via email or snail mail.
Please don't share my email or phone number outside of fpl too many scammers out there thank you
User's recommendation: don't pay online pay by mail or phone to avoid forced e billing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pueblo, Colorado
Wasted hours of my time and wasn't allowed to change name on account
- - Tried to remove LLC so the home is my primary residence.
- - SSN and license were requested with no feasible upload option, risking power shutoff.
HORRIBLE! I've owned a house in Miramar Beach since August 2021,and put it in the name of my LLC as I had planned to make it a vacation rental.
I decided not to, and to make it my primary residence. I simply wanted to remove the LLC from my account, and oh my goodness what a nightmare it turned into. I've spent over 2 hours on the phone this morning (I have proof), was told I had to close my account saying they would consider it a "move out" even though it's only a name change, I was asked repeatedly for my social security number which I will never give to a total stranger, I don't care who they work for. I was then told I would have to upload my driver's license, which I tried repeatedly to do, even with reps trying to help, it wouldn't allow it, and I asked how else I could upload it, perhaps email, to be told NO that I was just out of luck.
I was told if they did not receive my driver's license within a short period of time my power would be turned off! There was obviously a glitch on their website! All this because I simply wanted to change the name on my account! Your employees should not be asking for ANYONE'S social security number, this is how I had my identity stolen!
Then I insisted on speaking with a manager and was told it would be at least 2 days before they would contact me, all the while risking having my power turned off! I've never been late on paying my bills!!! Make name changes easier FPL, you can do this! Why are you complicating things that should be simple???
ZERO stars! So, I called again and just told them to put it back in the name of my LLC, leave it alone!
I was sickened that they were going to check my credit, good God, when I've paid all my bills on time this last 5 years, seriously??? I'm not borrowing a million dollars FPL I just want electricity!
- Terrible customer service
Preferred solution: Simply remove the name of my LLC off my account! I shouldn't have to end it like a "move out" and start over!
Most utility companies separate business and private accounts. You can't simply switch the name if you are switching between the two types of accounts. And asking for your social security number is common practice because they check your credit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot talk to no one and cannot resolve issue. Computers will not listen
Could not resolve issues. The computer would not take my information; do not use this information. It does not work.
- Cannot talk to a person
Preferred solution: A person to talk to so I can resolve this problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to a person
I cannot talk to anyone. Nobody will answer the phone.
Please give me a number I can use. I am pissed.
Preferred solution: A person to talk to
Cocoa, Florida
Billing issues
I paid my bill on March 31st, and they shut my power off today. They made me pay a reconnection fee to turn it back on. I am not happy.
Port Saint Lucie, Florida
Trying to pay bill
Trying to pay bill terrible customer service
Cant talk to real human bean to pay a bill
Keeps taking you back to automation says business hours but all you get automation
User's recommendation: They have no customer service talk to a human bean to pay a bill
Barrie, Ontario
Pay bill I
- - Florida Power bill payment denied.
- - Canadian in Canada, uses same card for rent and speed pay; Oct denial; credit is fine for others.
I am trying to pay my florida power bill and zi keep getting denied with my credit card. I'm a Canadian in canada always have use the same credit card for my rent and for speed pay..
this month for oct has been denied and yet my credit is still good for paying others. Please help m
Can’t talk to a person it’s all automated
FPL sucks. I just spent 20 minutes on the phone going in circles on their automated system and it does not understand that I need to talk to them about an electric vehicle installation charger.
User's recommendation: Complain to them so they can actually pay a person to answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharche my account 607166****
- - Last bill was $84.55; no one lives there since May 2025.
- - We are visiting family in Europe; please check the account and adjust.
Dear Sir/ Madam
In reference to your last bill $84.55, I would like to ask you simple question : Why do you charge my account if nobody lives in my apartment since May 2025. We are visiting family in Europe.
In apartment only air conditioner is on ( 79 F ) Usually my bill was $74.55 per month. ( when we are in ) Please check my account in accurate way This situation is going on every time when we are on vocation in Europe. Please analyse and correct my bill to rational amount.
Thank you for your concern and help.
Be well,
Sincerely yours,
Jerzy DRHawrylkiewicz
2503Antigua Ter. Apt H3, Coconut Creek, Fl 33066
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower outage claim
Multiple Power outage yesterday damage a motor on power shade. I believe I have coverage through a FPL program.
No live customer service person to speak with
- - Bill issue not resolved by automated system; the reviewer has been a customer for 40 years.
- - The number is automated and has no live agents.
I have an issue with my bill that cannot be resolved by an automated system. I need to either chat or speak with a live customer service rep.
The number they provide is an automated system and does not have live agents.
I HATE FPL. I have had them as a provider for 40 years and their new no live agents to speak with seriously has changed my view of them.
User's recommendation: You have no choice but their customer service is a zero out of 10.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO POWER 24 HRS AFTER DOWNED POLE
- - A car accident damaged a pole powering our street; power is not restored.
- - They text and email that the power is restored; we have called repeatedly.
They have NO CLUE what is going on.
A big car accident took down a pole that supplies power to our street last evening
FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER
NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED
We have called repeatedly and repeatedly and repeatedly
It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS
Preferred solution: POWER RESTORED!
User's recommendation: You have to call them every hour… And you’ll be lucky if anything happens at that
Resolved: Fpl is making it hard to make a payment
We missed a payment due to hurricane Milton. Now I have to jump through hoops to have power. Its ridiculous.
Miami, Florida
Disconnect the service
I tried to make a payment for last month of 73 dollars with an insurance card that pays for utilities and hasn't gone through yet I paid around 24 dollars with a debit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Upset
Can someone please call me on my cell at 416-557-**** so I can pay my FPL Bill Thank you Scott!!! Thank you Scott
Sarasota, Florida
Need human help
- - I couldn't reach a human rep.
- - There was a bank issue on your end; I was disconnected.
- - I solved it with my own ingenuity.
- - The auto phone system is awful.
I needed to speak to a human rep and it is IMPOSSIBLE!
There was a bank issue on your part and you disconnected me!
My own ingenuity got it solved.
Your service reps can't do anything for us.
AUTO PHONE SYSTEM IS AWFUL!!! Fix it or there will be many more solar consumers.
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 255 out of 2546 in Utility category
USA
Brands Related to Florida Power And Light Company
Gulf Power
“MY FPL payment went to Gulf Power Co, rather than FPL IN MIAMI & I had to pay the $275.60 again to FPL...“
Gexa Energy
“September 6, 2024 Layla Moody To Whom It May Concern, Gexa Energy, I am writing to dispute the...“
NextEra Energy
“NextEra energy is finding me $865.27 for breaking the agreement. They called me to extend my contract,...“
Florida City Gas
“I wa difficult hooking upok up to my house. I am having difficulty myuptomyhouse.Please send a tech to...“
Companies Similar to Florida Power And Light Company
Duke Energy
“Location: Bartow, FL. I can't get anywhere trying to get info on who is in charge of the cutting of...“
Florida Public Utilities
Tampa Electric
“Remove tree, repair the poles guy wires , neighbor and myself have reported numerous times since October...“
Lee County Electric Coope...
“Entered into a 10-year agreement for street/security lighting. LCEC installed the light on Friday, March...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Bad news, e-billing is a way to save all rate holders money. No one should be forced to subsidize your obsessive need to keep a hard copy of every bill in a shoe box.
This is how it is. Nothing you can do about it but get used to it.