Florida Power And Light Company
Florida Power And Light Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 626 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 626 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.64% of users think that Florida Power And Light Company should improve its Customer Service.
36% of users say that they won't use Florida Power And Light Company in the future for similar services or products.Recent recommendations regarding this business are as follows: "You have to call them every hour… And you’ll be lucky if anything happens at that", "Unfortunately you don't have a choice", "If you get a live person after several different numbers you must consider yourself very lucky", "use another power compass", "Give a good customer service number for an actual representative".
Most users ask Florida Power And Light Company for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Florida Power And Light Company Reviews
"Am not getting my bills mailed do not want email"
Am not receiving my bills by mail do not send by email please mail my bills I want paper bills is there a number I can call to speak to someone?
"NO POWER 24 HRS AFTER DOWNED POLE"
They have NO CLUE what is going on. A big car accident took down a pole that supplies power to our street last evening FP&L got the downed equipment out of the...
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Verified Reviewer
FPL refuses to help disabled veterans
I asked for assistance in helping with my electric bill. The customer service rep said they are unable to email me the information or mail me the information.
I explained that I couldnt write the information down because of early stages of Parkinsons. And she said theyre not able to help me.
- I have no idea
- Continued poor service
User's recommendation: Poor service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO POWER 24 HRS AFTER DOWNED POLE
They have NO CLUE what is going on.
A big car accident took down a pole that supplies power to our street last evening
FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER
NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED
We have called repeatedly and repeatedly and repeatedly
It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS
Preferred solution: POWER RESTORED!
User's recommendation: You have to call them every hour… And you’ll be lucky if anything happens at that
Fort Myers, Florida
Resolved: Fpl is making it hard to make a payment
We missed a payment due to hurricane Milton. Now I have to jump through hoops to have power. Its ridiculous.
Miami, Florida
Disconnect the service
I tried to make a payment for last month of 73 dollars with an insurance card that pays for utilities and hasn't gone through yet I paid around 24 dollars with a debit card
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Very Upset
Can someone please call me on my cell at 416-557-**** so I can pay my FPL Bill Thank you Scott!!! Thank you Scott
Sarasota, Florida
Need human help
I needed to speak to a human rep and it is IMPOSSIBLE!
There was a bank issue on your part and you disconnected me!
My own ingenuity got it solved.
Your service reps can't do anything for us.
AUTO PHONE SYSTEM IS AWFUL!!! Fix it or there will be many more solar consumers.
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Verified Reviewer |
Jensen Beach, Florida
Amount of bill
After calling several of FPL phone numbers -horrible automated system does not allow you to speak to anyone and repeats the same info ad nauseum. Finally got someone by calling Outage number.
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Verified Reviewer |
Palm Coast, Florida
I want to speak to a real person
Horrible at best
I want to talk to a person about my new account so I can pay my bill and receive a paper bill as I don't do online stuff with banking information
User's recommendation: If you get a live person after several different numbers you must consider yourself very lucky
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Verified Reviewer |
Palm Coast, Florida
Unable to reach a real person in several different phone numbers
The customer service sucks totally unacceptable after at least 10 different phone numbers not a live person to be found. This needs addressed
User's recommendation: Unfortunately you don't have a choice
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Verified ReviewerThe website will not work. I need to pay my bill. I don't have my account number
I need to speak to a human being and there is no number listed where I speak to a human being
The website doesn't work
- Many
Preferred solution: A phone number where I can call and talk to a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMeter reader
You can never get through to speak with a live agent; the automated system has no clue and can't help with anything.
Preferred solution: Assistant with my concerns
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lyme, New Hampshire
End light
I am not happy tha
I have to been calling so many time for assistant and still cant s for as The light is still there why is it so hard to get somebody attention?
User's recommendation: give customers assistant immediately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jonesborough, Tennessee
BARBARA STRODE
My sister Barbara Strode passed away on 10/07/2024. She lived at 5747 Andover Circle Sarasota, Fl.
34233. Her bill is past due in the amount of 66.24 and I want to pay it through 11/20/2024 until service arrangements are made and then the trailer shall be put up for sale. I am Barbara's older brother Robert M Jillich Email is listed above my phone contact is 423/330/3481. You may send her bill directly to me at 890 Rock Creek Road Apt.
A1 Erwin TN 37650. Your 1-80*-***-**** number you can't speak to a LIVE PERSON at all. Please leave the service connected until 11/20/2024.
Thanks Mr. Jillich
User's recommendation: Not being able to speak to a LIVE PERSON is the main issue here as you can't understand the automated system on your own personal needs to get issues taken care of right away and it is horrible customer service on their part.
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Verified Reviewer |
Hialeah, Florida
Having trouble with automatic payments
It was extremely hard to contact a customer service personnel for the answers I needed. Your website and phone numbers and automated service did not help at all. Had to contact FPL in another region to get customer service in my region
User's recommendation: Give a good customer service number for an actual representative
Miami, Florida
Frustration, unreasonable request to call electrican
The transformer blew out. I called FPL for service.
The FPL agent told me it was my responsibility to call an electrician "at my expense" to check my electrical system before they could respond. I explained numerous time the recurring Transformer problems at my residence and adjacent house. I explained that I could see that the Transformer arm was disconnected and heard the POP when the incident occurred. But he was insistent.
I told him to "check the transformer history "
He was rude , did not listen and ignored my request. FPL needs to train there representative. The pole is an old rotting wood one that animals love and needs to be replaced. I requested a new one every time a FPL representee comes out to replace the arm upon failure.
I request you "Check the historical record of the transformer" FPL cost me $150 for the electrician, I'm waiting for the Air Conditioner bill associated with the repair that went out from the surge. I don't think FPL understands the frustration, inconvenience and financial cost incurred.
I request a refund for my costs.
John Mayers
954614 ****
jemayers@***.coU SWhen transformer Fails
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Verified ReviewerResolved: No power. 12415 SW 136 Ave. Unit 3, Miami FL, 33186
Call FPL: 800-468****
Operator: Sandy
Ticket: 80
Power surge and
Status: ETA for repair
Will be repaired by 1:00 PM
The operator was very kind, respectful, and very professional.
No power. 12415 SW 136 Ave. Unit 3, Miami FL, 33186.
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Verified ReviewerSTRESS FREE A/C SCAM
My advice to everyone is to stay away from FPL Stress-Free Scams!! They are anything but stress-free. I made the mistake of buying one of their Stress-Free A/C systems two years ago and for the last four months, my A/C has gone down every month. Every time the A/C repair company comes out, they say it is something different each visit. I'm paying thousands of dollars for a so-called Stress-Free A/C.
The first time out, they said the system was just a little low on coolant. The second time, it needs a new lineset, which costs a few thousand dollars. The third time, they said it was overcharged with coolant. None of the technicians were aware that our thermostat has a recharge function for the coolant. Now, we're into the fourth month of this nightmare issue.
This time, they said the fan on the outside unit is bad, so they have to order a new fan from a manufacturer who is supposedly located out of the country. So, this stress-free A/C is not stress-free and to top it all, on top of the thousands of dollars I'm paying FPL, I had to place our pets in boarding to get them out of the heat. I had to spend money on portable A/C units that don't work well.
To just top it all off, my electric meter is doing like Mach 8 resulting in sky-high electricity bills. I will copy and paste this post on every social media platform and every community page I can find to warn everyone to stay away from FPL Scams!
- Stuck with for now
Preferred solution: Price reduction
User's recommendation: Avoid FPL if possible for any services
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 243 out of 2282 in Utility category
USA
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