Florida Power And Light Company Reviews
Florida Power And Light Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 391 customer reviews, 28% would recommend, with 78% unfavorable. Pros noted: reliable electric service; Cons noted: awful automated customer service and hard to reach live reps.
Key Takeaways for Future Customers
- Expect reliable electric service but prepare for customer service hurdles per Florida Power And Light Company reviews.
- Confirm billing options and request paper statements to avoid online payment issues and billing disputes.
- Avoid Stress Free programs if you prioritize consistent vendor support and clear refunds or exchanges.
Negative Feedback / Risk Areas
- Persistent customer complaints about automated systems and inability to reach a live person.
- Frequent billing errors, late fees, payment processing failures, and disputes over refunds.
- High price level and slow resolution of outage follow ups and service repairs.
Positive Feedback
Customers report reliable electric supply and occasional quick outage fixes; some reps have resolved issues when reachable.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 391 customer reviews, 28% would recommend, with 78% unfavorable. Pros noted: reliable electric service; Cons noted: awful automated customer service and hard to reach live reps.
Key Takeaways for Future Customers
- Expect reliable electric service but prepare for customer service hurdles per Florida Power And Light Company reviews.
- Confirm billing options and request paper statements to avoid online payment issues and billing disputes.
- Avoid Stress Free programs if you prioritize consistent vendor support and clear refunds or exchanges.
Negative Feedback / Risk Areas
- Persistent customer complaints about automated systems and inability to reach a live person.
- Frequent billing errors, late fees, payment processing failures, and disputes over refunds.
- High price level and slow resolution of outage follow ups and service repairs.
Positive Feedback
Customers report reliable electric supply and occasional quick outage fixes; some reps have resolved issues when reachable.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
STRESS FREE PROGRAMS COMPLETELY STRESSFULL
- - Stress Free program caused frequent provider changes.
- - Initial installer did well; later providers caused issues.
Do not get any of FPL Stress Free Programs. I got a new A/C from FPL under the so-called Stress Free program.
Our experience with this company has been a nightmare. They don't monitor these A/C companies they use for the program. I'm sure they just go with the cheapest company they can find because the service reflects their business. They've changed the A/C companies I've had multiple times, and every time they just keep getting worse.
The A/C company that installed our system was great. Once they installed the system, they went over every function, even how there are special settings for how the system should be charged with Freon, not just running the unit at a high speed. But after a year of service, FPL changes them. Now every company that has serviced our A/C has messed it up because they don't listen to the customer, me, who knows what they need to do.
One company burned up the fan on the outside unit and tried to tell me that we had a Freon leak and that we were going to have to replace the whole Freon line from the outside unit to the inside unit. Then a tech that actually knew what he was doing figured out that it was actually the fan that stopped working. Now I have an A/C company that does not return phone calls, and when you call, you only get an answering service.
These Stress Free programs are not worth the actual stress they cause. Total nightmare!!!
- Reliable service
Preferred solution: An actual STRESS FREE experience!
User's recommendation: Do Not use any of FPL Stress Free programs!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi have had an issue with the lines for...
we just keep calling about every 3 weeks or so,they send someone out, they agree ( mostly) what we say and show them, but nothing gets done-last year it took them 3 months to find and fix the transformer
the 2 bottom lines are about 3-5 in. apart, so when the wind blows they sometimes touch and make our house blink for 1-2 sec., which knocks out the PC, internet, a/c, etc. all has to reset. we were told (years ago) they would replace the 3 line system with a new 1 line??
well, 5 out of our small area streets have been done (long ago), but 4-5 still have 3??
you can see 14-16 repairs in the lines over the years, all that come out agree, BUT NOTHING gets done??? thanks, ****** ***
- Aloy- no customer service
Preferred solution: be able to talke to them A REAL PERSON!!
User's recommendation: I hear FPL did not even read this ??!! try to contact them is impossible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne Beach, Florida
Late fee and poor customer service frustration
- - One statewide phone number; no other contact options, and emails/letters go unanswered.
- - Billing issues and website limits caused a late fee.
I have not heard back yet. But my nine years as an FPL customer demonstrate they have NO CUSTOMER SERVICE at all.
No way to reach them. No address to write a letter. No email that anyone answers. Even the phone number?
ONE number for the entire state? Be prepared to wait and wait and wait on hold, listening to computerized messages. It is a debacle! I already save them money with paperless billing.
I was having open heart surgery back in May. I was paying all my bills before I left, early. I sent emails; no reply. Went on the website.
But my issue could not fit into their several options of 'what's the matter?' I needed their bill before I left. So what did I do? I copied the prior month's bill and mailed the same amount, $175. By the time the next bill arrived, I was back home from NY hospital.
However, they were now charging me a $5 "late fee." What??? I was not late. It was due to their inefficient website setup and no real customer service. So I mailed a letter to the Miami address.
Nothing. I found another address in West Palm Beach. So far, nothing. I sent an email.
Nothing. FPL is a "customer non-friendly" utility company!
Let's see if your organization helps. Thank you.
User's recommendation: HIRE SOME PEOPLE TO ANSWER THE PHONES AND PROVIDE A REAL ADDRESS WHERE CUSTOMERS CAN SEND LETTERS. PROVIDE A REAL EMAIL THAT REPLIES. BTW: When I'd sent my $175, turns out I was $22 short. But I wrote on my bill: "If I pay more than the bill, just credit my account. If I pay less, just bill me on next month's bill." AND THEY DID. I paid the $22 upon returning home. Following month - a $5 late fee???
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Verified Reviewer |
Coraopolis, Pennsylvania
New Service
Trying to set up new service and the online service will not work and impossible to get a person on the phone. what the *** is going on?
- Cannot set up new service
Preferred solution: new service
Stuart, Florida
I cannot get through to speak to an...
- - Cannot reach an agent; chat prompts loop back to a recording.
- - Power was restored with an above-ground cable; no trenching or ETA for undergrounding.
I cannot get through to speak to an agent. I tried chatting and yesterday I tried six times to follow the prompts.
My issue is something else and I kept saying that. I got to the point where they said I was going to be connected to an agent and then it just went back to the same recording. We had emergency service three weeks ago and our power was restored however they laid a cable above ground just to give us temporary power.
They said someone would be out to dig the trench to put the cable underground. So far nothing and we have received no work orders that anyone is coming.
User's recommendation: I finally called another number and kept hitting #…then it sent me to a rep…however, he said there was a ticket generated and he would do a follow up, but so far, no one has contacted me. FPL responded to an outage over 3 weeks ago and gave us temp power through a cable from pole to our house. However, it is above ground and has to be trenched underground. It is inconvenient because we have to lift heavy garbage cans and recycle bin up over the exposed cable. Trying to get through to speak with a live rep is almost impossible!
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Verified Reviewer |
Jupiter, Florida
I just read your latest email to your...
I just read your latest email to your customers. The message is just crazy.
During the day we keep our temperature at 80 degrees, and our bill skyrockets every month. Stockholders and executives keep making money while our bills get out of hand!
You must do something to lower costs and help your customers. We are very upset!
User's recommendation: Complain about the high rates that keep getting increased as stockholders and executives make loads of money.
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Verified Reviewer |
Pueblo, Colorado
Wasted hours of my time and wasn't allowed to change name on account
- - Tried to remove LLC so the home is my primary residence.
- - SSN and license were requested with no feasible upload option, risking power shutoff.
HORRIBLE! I've owned a house in *** since August 2021,and put it in the name of my LLC as I had planned to make it a vacation rental.
I decided not to, and to make it my primary residence. I simply wanted to remove the LLC from my account, and oh my goodness what a nightmare it turned into. I've spent over 2 hours on the phone this morning (I have proof), was told I had to close my account saying they would consider it a "move out" even though it's only a name change, I was asked repeatedly for my social security number which I will never give to a total stranger, I don't care who they work for. I was then told I would have to upload my driver's license, which I tried repeatedly to do, even with reps trying to help, it wouldn't allow it, and I asked how else I could upload it, perhaps email, to be told NO that I was just out of luck.
I was told if they did not receive my driver's license within a short period of time my power would be turned off! There was obviously a glitch on their website! All this because I simply wanted to change the name on my account! Your employees should not be asking for ANYONE'S social security number, this is how I had my identity stolen!
Then I insisted on speaking with a manager and was told it would be at least 2 days before they would contact me, all the while risking having my power turned off! I've never been late on paying my bills!!! Make name changes easier FPL, you can do this! Why are you complicating things that should be simple???
ZERO stars! So, I called again and just told them to put it back in the name of my LLC, leave it alone!
I was sickened that they were going to check my credit, good God, when I've paid all my bills on time this last 5 years, seriously??? I'm not borrowing a million dollars FPL I just want electricity!
- Terrible customer service
Preferred solution: Simply remove the name of my LLC off my account! I shouldn't have to end it like a "move out" and start over!
Most utility companies separate business and private accounts. You can't simply switch the name if you are switching between the two types of accounts. And asking for your social security number is common practice because they check your credit.
Pembroke Pines, Florida
Please tell me how much I owe and send PAPER statements
I no longer want to have to deal with passwords, etc., online to print my FPL bill. Please mail the invoices to me each month instead. Thank you.
- Using the internet to obtain my bill is a huge pain
Preferred solution: Paper statements instead of on the internet
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Verified ReviewerNo resolution
I could not talk to anyone about my problem. A series of questions led nowhere. Talking to someone was not an option.
Preferred solution: Apology
User's recommendation: Don’t bother.. They do not help.
What's the problem? Pay your bill, on time, every time and you won't have any problems. The option to harangue someone into a deal is no longer available.
Coral Springs, Florida
Pay bill
Im trying to pay my FPL bill. It wont accept my payment card. I cant get anyone on the phone to help me.
Preferred solution: I want to pay my monthly bill
Port Saint Lucie, Florida
Problem solved
Trying to get new service. No live help just computer.
Kept saying zip was invalid.
( it wasn't). Switched from phone to computer and finally got set up
Naples, Florida
Can’t pay bill on line
I had to pay over the phone because it wouldn't let me pay my current balance online. It kept kicking my email out.
Preferred solution: Fix it so I can pay on line from my email bill pay
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Verified Reviewer |
Lake Worth, Florida
Hard to reach!
I called customer service 3 times & was told phones weren’t working. I just needed to pay my bill.
Took way to long to get to talk to a representative to explain my problems. Should have been much faster!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I have been forced into e billing I...
- - Forced into ebilling; I didn’t sign up or get a statement.
- - I want bills mailed; no mail option or printer.
- - Don’t share my contact info or market to me.
I have been forced into e billing I didn't sign up for it It was forced by payment online when I didn't receive a statement and I paid online never again
Why a senior want to view a bill online I want to see my bill I don't have a printer I have a right to have my bill mailed It is deceitful what was done to me
[EMAIL_ADDRESS]. om is not an email I access often because I want my bills by mail
I tried all kinds of ways to reinstate receiving my bill by mail the option doesn't exist. Pure evil and deception on fpl part
You add things to agreements ie enrolling in ebilling I DID NOT ENROLL VOLUNTARILY for E BILLS
I don't want marketing mail via email or snail mail.
Please don't share my email or phone number outside of fpl too many scammers out there thank you
User's recommendation: don't pay online pay by mail or phone to avoid forced e billing
Bad news, e-billing is a way to save all rate holders money. No one should be forced to subsidize your obsessive need to keep a hard copy of every bill in a shoe box.
This is how it is. Nothing you can do about it but get used to it.
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Verified ReviewerCannot talk to no one and cannot resolve issue. Computers will not listen
Could not resolve issues. The computer would not take my information; do not use this information. It does not work.
- Cannot talk to a person
Preferred solution: A person to talk to so I can resolve this problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to a person
I cannot talk to anyone. Nobody will answer the phone.
Please give me a number I can use. I am pissed.
Preferred solution: A person to talk to
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 261 out of 2549 in Utility category
USA
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" So I mailed a letter to the Miami address." There's good news and bad news Omi. The bad news, for you, is that this is 21st century where writing a letter is not only unnecessary, it's a slow process that would still result in a late fee.
The good news is that this is the 21st century and you could have simply set up an online account and received up to date information and paid on the spot. The problem here is that you do not want to adapt to what's here and will be the standard.
The world will not wait for you. If you choose to pretend that this is 1968, you will continue to rack up late fees.
You did not pay the full amount due. A partial payment (your personal circumstances are irrelevant) does not count as paid. If you had to handle all your affairs due to surgery (minds boggling you have no one to assist, but from the tone of your post I can see why) and one $5 fee was all that occurred, you should be grateful.