Florida Power And Light Company
Florida Power And Light Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 383 customer reviews; consumers are mostly dissatisfied and 27% would likely recommend. Rating distribution shows high unfavorable feedback and users cite issues with billing, refunds, and customer service automation.
Key Takeaways for Future Customers
- Expect limited live support; check Florida Power And Light Company reviews for recurrent automation complaints.
- Consider confirming payments and auto-pay setup immediately to avoid billing or reconnection fees.
Negative Feedback / Risk Areas
- Awful automated customer service and difficulty reaching a live agent.
- Frequent billing errors, delayed refunds, and disputed charges.
- Slow outage responses and problems with claims or surge protection payouts.
Positive Feedback
Service reliability and electric delivery remain strengths; some users reported timely outage fixes and responsive field crews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating based on 383 customer reviews; consumers are mostly dissatisfied and 27% would likely recommend. Rating distribution shows high unfavorable feedback and users cite issues with billing, refunds, and customer service automation.
Key Takeaways for Future Customers
- Expect limited live support; check Florida Power And Light Company reviews for recurrent automation complaints.
- Consider confirming payments and auto-pay setup immediately to avoid billing or reconnection fees.
Negative Feedback / Risk Areas
- Awful automated customer service and difficulty reaching a live agent.
- Frequent billing errors, delayed refunds, and disputed charges.
- Slow outage responses and problems with claims or surge protection payouts.
Positive Feedback
Service reliability and electric delivery remain strengths; some users reported timely outage fixes and responsive field crews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot talk to no one and cannot resolve issue. Computers will not listen
Could not resolve issues. The computer would not take my information; do not use this information. It does not work.
- Cannot talk to a person
Preferred solution: A person to talk to so I can resolve this problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to a person
I cannot talk to anyone. Nobody will answer the phone.
Please give me a number I can use. I am pissed.
Preferred solution: A person to talk to
Cocoa, Florida
Billing issues
I paid my bill on March 31st, and they shut my power off today. They made me pay a reconnection fee to turn it back on. I am not happy.
Port Saint Lucie, Florida
Trying to pay bill
Trying to pay bill terrible customer service
Cant talk to real human bean to pay a bill
Keeps taking you back to automation says business hours but all you get automation
User's recommendation: They have no customer service talk to a human bean to pay a bill
Barrie, Ontario
Pay bill I
- - Florida Power bill payment denied.
- - Canadian in Canada, uses same card for rent and speed pay; Oct denial; credit is fine for others.
I am trying to pay my florida power bill and zi keep getting denied with my credit card. I'm a Canadian in canada always have use the same credit card for my rent and for speed pay..
this month for oct has been denied and yet my credit is still good for paying others. Please help m
Can’t talk to a person it’s all automated
FPL sucks. I just spent 20 minutes on the phone going in circles on their automated system and it does not understand that I need to talk to them about an electric vehicle installation charger.
User's recommendation: Complain to them so they can actually pay a person to answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharche my account 607166****
- - Last bill was $84.55; no one lives there since May 2025.
- - We are visiting family in Europe; please check the account and adjust.
Dear Sir/ Madam
In reference to your last bill $84.55, I would like to ask you simple question : Why do you charge my account if nobody lives in my apartment since May 2025. We are visiting family in Europe.
In apartment only air conditioner is on ( 79 F ) Usually my bill was $74.55 per month. ( when we are in ) Please check my account in accurate way This situation is going on every time when we are on vocation in Europe. Please analyse and correct my bill to rational amount.
Thank you for your concern and help.
Be well,
Sincerely yours,
Jerzy DRHawrylkiewicz
2503Antigua Ter. Apt H3, Coconut Creek, Fl 33066
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower outage claim
Multiple Power outage yesterday damage a motor on power shade. I believe I have coverage through a FPL program.
No live customer service person to speak with
- - Bill issue not resolved by automated system; the reviewer has been a customer for 40 years.
- - The number is automated and has no live agents.
I have an issue with my bill that cannot be resolved by an automated system. I need to either chat or speak with a live customer service rep.
The number they provide is an automated system and does not have live agents.
I HATE FPL. I have had them as a provider for 40 years and their new no live agents to speak with seriously has changed my view of them.
User's recommendation: You have no choice but their customer service is a zero out of 10.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO POWER 24 HRS AFTER DOWNED POLE
- - A car accident damaged a pole powering our street; power is not restored.
- - They text and email that the power is restored; we have called repeatedly.
They have NO CLUE what is going on.
A big car accident took down a pole that supplies power to our street last evening
FP&L got the downed equipment out of the road BUT DID NOT RESTORE THE POWER
NOW THEY SEND US TEXTS AND EMAILS SAYING THE POWER IS RESTORED
We have called repeatedly and repeatedly and repeatedly
It has been almost 24 hours and there is still no truck here to make repairs - HORRENDOUS
Preferred solution: POWER RESTORED!
User's recommendation: You have to call them every hour… And you’ll be lucky if anything happens at that
Resolved: Fpl is making it hard to make a payment
We missed a payment due to hurricane Milton. Now I have to jump through hoops to have power. Its ridiculous.
Miami, Florida
Disconnect the service
I tried to make a payment for last month of 73 dollars with an insurance card that pays for utilities and hasn't gone through yet I paid around 24 dollars with a debit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Upset
Can someone please call me on my cell at 416-557-**** so I can pay my FPL Bill Thank you Scott!!! Thank you Scott
Sarasota, Florida
Need human help
- - I couldn't reach a human rep.
- - There was a bank issue on your end; I was disconnected.
- - I solved it with my own ingenuity.
- - The auto phone system is awful.
I needed to speak to a human rep and it is IMPOSSIBLE!
There was a bank issue on your part and you disconnected me!
My own ingenuity got it solved.
Your service reps can't do anything for us.
AUTO PHONE SYSTEM IS AWFUL!!! Fix it or there will be many more solar consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmount of bill
After calling several of FPL phone numbers -horrible automated system does not allow you to speak to anyone and repeats the same info ad nauseum. Finally got someone by calling Outage number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to speak to a real person
You just cannot talk to a real person, and I hate the automated crap
Horrible at best
I want to talk to a person about my new account so I can pay my bill and receive a paper bill as I don't do online stuff with banking information
User's recommendation: If you get a live person after several different numbers you must consider yourself very lucky
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 253 out of 2544 in Utility category
USA
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