
Florida Power And Light Company
Florida Power And Light Company Overview
Florida Power And Light Company has 1.9 star rating based on 525 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.
Florida Power And Light Company has 1.9 star rating based on 525 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.100% of users think that Florida Power And Light Company should improve its Customer Service.
75% of users say that they will use Florida Power And Light Company in the future for similar services or products as they have no alternatives.Recent recommendations regarding this business are as follows: "Go to a different electric company if possible", "Use a different electric company if possible. Fpl is a monopoly so they can and do charge outrageous prices", "Petition to get rid of them!", "Came on to my property without my permission I had my gate closed and locked came in anyway to change the meter when they left my gate was off the hinges on the phone for 45 minutes trying to get help and nobody will help me I have to call the gate company to come out and repair my gate put it back on so I can get out of my yard", "Know what’s paid don’t take 2".
Most users ask Florida Power And Light Company for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































To help me understand the workings of our new solar installation.
User's recommendation: I got what to me was very good information
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFed up customer
- Power is consistently reliable
- Nonexistent customer service
- Excessive abuse of fees
- Lacking communication and transparency of billing procedures
Preferred solution: A company deserving of more than 1 stars and my deposit money back
User's recommendation: Don’t move to FPL service area unless you plan on going solar
My bill
- Pros
Preferred solution: Deliver product or service ordered
User's recommendation: Thank you for your consideration in this matter!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspension due to hardship
- Linemen are die hard getting after it good guys
- Automated customer service
Preferred solution: Common curiosity these are trying times.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmergency
Preferred solution: Pissed Consumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need help with my account
User's recommendation: A toll free number to speak with a customer service representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak with a human
Preferred solution: Once again, I want to speak with a human. What’s the problem with

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk with someone
Preferred solution: I like them to take responsibility and correct the unfinished work done by the subcontractors that did the underground wiring.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMY BILL
- No pros
- Keeps charging more every month
Preferred solution: Price reduction
User's recommendation: RUN!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew email
Preferred solution: nothing, I just think that it was very hard just to change my email. I understand all the legal implications,but still it was a pain in the southern regions .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment extension
Preferred solution: A request for a longer payment extension.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Help me
User's recommendation: just wish I could speak to someone. been trying since 10am for help

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Your Customer service is blocked by the computerized service
User's recommendation: Go Elsewhere
Resolved: Downed lines on my property and neighbors
Company fixed the issue and I have been provided with apology. I kept calling 911 and that solved the problem
- Lie at every turn
Preferred solution: The issue fixed
User's recommendation: This website won’t accept video or pictures

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDOWN POWER LINE for 4 days !!!!
- Pro is only power company
Preferred solution: Apology and compensation
User's recommendation: Call 911 first. Forget any reliable communication with FPL. They don't care about public safety
Terrible customer service
User's recommendation: Don’t try to get a human on the phone quickly!
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It’s because the heat is running your hvac unit longer. I’m sure your bill is going down.
also devices you are running in your home such as computers stereos major appliances reefers stoves ovens etc all consume allot of electricity also is your hot water heater gas or electric that will also use a lot of electric overloaded circuits will also be the determining factor hope this helps good day