Florida Power And Light Company

Downed lines created by FPL. Have been given the run around for the last 2 weeks. I spoke with Nicole (Texas office) yesterday she has been the only one (10 calls) that has told the truth. What FPL had done was not only dangerous but a lack of knowledge about electricity. Pathetic. Somehow Nicole got someone to come out here last night and my neighbor and I talked to him. He did a lot of head shaking and told us indeed it was not a good situation ( someone had been incredibly lazy) he would try and help us out. After a year of recovery from Ian the last thing my neighbor and I need us for out homes to be burnt to the ground because someone was lazy.

6-20-2023 (6:23pm) Florida Power & Light Company Customer Service Department Subject: Extremely Dissatisfied with FPL's Service and Safety Dear Sir/Madam, I am writing this letter to express my profound disappointment and concern regarding the abysmal service I received from Florida Power & Light Company (FPL) during a recent downed power line outage on my property and extending to the neighborhood sidewalk and light pole. The level of incompetence, lack of communication, and disregard for public safety exhibited by your company is not only unacceptable but also poses a severe danger to me and the entire community. On Saturday 6-17-23 (2:48pm), a power line in my area went down, I immediately called FPL to report the dangerous situation as soon as it was discovered. This prolonged response was accompanied by a series of distressing experiences that have compelled me to bring this matter to your attention. Despite making six phone calls to FPL's customer support for assistance, I received no reciprocal communication or meaningful updates about the situation over the next 72hrs (sat-tues). It is utterly unacceptable that a company of FPL's magnitude fails to maintain basic communication protocols during an emergency situation. Furthermore, FPL neglected to provide any form of notification or timely updates regarding the progress of resolving the dangerous downed power line. This lack of transparency is not only frustrating but also highlights a severe flaw in your company's customer service practices. It is the responsibility of FPL to keep its customers informed and reassured during such crises, which was egregiously neglected in this instance. The most alarming aspect of this entire ordeal is the fact that the downed power line turned out to be a LIVE wire. It took four days of persistent calls to FPL before I was left with no choice but to call 911 out of concern for my safety and that of the community. Astonishingly, within minutes of the emergency call, the police and fire department arrived on the scene and promptly verified the hazardous situation. The stark contrast between the immediate response from the emergency services and the grossly delayed arrival of FPL's crew is deeply troubling and indicative of the severe incompetence within your company. Finally, after over two hours of waiting in a potentially life-threatening situation, FPL's crew finally arrived at the site. However, their presence did little to alleviate the frustrations and concerns that had accumulated over the past four days. The crew worked for a mere two hours and twenty minutes without offering a single ounce of communication or explanation regarding the situation. To add insult to injury, they left behind two large piles of branches in my yard, which I now must contend with on my own. I must emphasize that FPL's gross negligence, lack of inter-communication, and disregard for public safety are completely unacceptable. As a customer who relies on your services, I expected a much higher level of professionalism and efficiency. The severe consequences of FPL's incompetence during this incident have left me deeply dissatisfied and concerned about the reliability and safety of your services. In light of the appalling experience I have endured, I demand immediate action be taken to rectify this situation. I expect a thorough investigation into the breakdown of communication, and a formal apology for the inconvenience caused, and the physical and emotional distress I have endured throughout this ordeal. Furthermore, I insist on an assurance that measures will be implemented to prevent such incidents from occurring in the future and that better protocols will be established for prompt and effective communication with customers during emergencies. If I do not receive a satisfactory response within 10 business days from the date of this letter, I will have no choice but to escalate this matter further, seeking legal remedies and bringing this incident to the attention of the relevant regulatory authorities. I hope that FPL understands the gravity of this situation and takes immediate steps to address the concerns raised. I trust that you will. Thank you PM Fischer