Florida Power And Light Company
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Florida Power And Light Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 571 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has 1.9 star rating based on 571 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Florida Power And Light Company to a friend or colleague.
- Rating Distribution
Pros: Only game in town, Electric service, Reliable service.
Cons: Awful customer service, Automated customer service, Cannot reach a live person.Recent recommendations regarding this business are as follows: "Notice that power is being shut off if not paid", "Do not try to call to speak to a customer service representative.", "Try to get information from a real customer service agent", "Buy a generator!", "When you get a person get a direct dial number to customer service if they’ll give you one and put that in your contact info".
Most users ask Florida Power And Light Company for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Florida Power And Light Company Reviews
"I Had To Give My New Email Address"
i Got Locked Out Of My Old Email Address So i Had To Give You My New Email Address And i Do Thank You All So Much And May God Bless You All And Your Family's
"Billing"
Very unhappy with service! Cant reach a live person and I hate texting! I need my power cut on immediately and I need a paper bill to come to my address! I ask...
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Verified Reviewer
FPL refuses to help disabled veterans
- I have no idea
- Continued poor service
User's recommendation: Poor service
Billing
- Bad website and horrible customer service
Preferred solution: My power turn on immediately and receive a bill in the mail
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Billing Issues
There are no other options.
Prior to this, we felt we were being overcharged. The worker shared that they may make adjustments to correct the additional charges. After the meter was serviced, FPL failed to send us a bill for months. I would check the online portal monthly for updates, yet the balance remained at zero.
At this time, I assumed this was because they were overcharging before the meter was serviced. Months later, we received a large bill where we were given a limited amount of time to pay for the current monthly charge plus the 8 months they failed to charge us. Upset, I called and spoke to several people for answers. A manager shared they were short-staffed and were unable to create and submit a bill to me for almost 8 months.
It was so upsetting that I cried excessively due to their error. The manager had no compassion despite being their fault. He informed me the bill had to be paid because I used their services. Okay, I started making payments for 2 months worth of electricity monthly, basically.
After we've paid off, we are now getting inconsistent billing statements. We get emails about payments that we never made being returned. One time we made a payment for about $250, but we got an email the same day thanking us for a $350 payment. Days later, we received an email stating that $350 payment was returned by our bank.
And we were at risk for disconnection. We contacted our bank after speaking to a rep stating the $250 not $350 was returned by the bank. We filled a fraud complaint with the bank which was denied because they said FPL received this payment. We also keep getting emails about $10 payments being returned that we never made.
At this point FPL has and is continuously causing me and my fiancée so much emotional stress. Each time we get an email it causes so much stress. Calling customer service is useless.
I even tried going to their local office in west palm. HELP!
- Provides power
- Only power company poor customer service just poorly ran company
Preferred solution: Price reduction
User's recommendation: Still looking for assistance myself
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Verified Reviewer
High Tension Wire
Preferred solution: Line removed
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Verified Reviewer
New deposit after 4 years of on time service
They have a monopoly here. No choice but to use them.
I have arrangements on 1 of my accounts. This is only the second time ever and have paid those arrangements earlier than due. The other is current and never had so much as a arrangement set up on it or even been a day late.90% of all my payments to them have been 2 weeks early! Now they added a 302 deposit adjustment on my bill due in 2 weeks.
If I could pay the 300 I could have paid the 150 bill without the arrangements. I have had power in 7 states and this is the only one I have EVER had issues with. This is a absolutely horrible company and customer service is the worst.
They would not even accept smaller payments to make the deposit up. They would only give me a number for a government assistance office to help pay the deposit.
- Bad policys
- Unconcerned about customers
- Rude when you finally get someone
Preferred solution: no deposit
User's recommendation: Buy a generator!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There is no phone that I can easily find to call FPL and speak with a live agent
- Are impossible to reach
- Do provide consistent service
- But in case of a special need
- Do not have access to a live agent that i can find
Preferred solution: I am simply trying to get a live agent on the phone
User's recommendation: complain to FPL about the same matter
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Verified Reviewer
Bill increase
Hi, I am reaching out due to my bill being extremely high after leaving for days almost a week unplugging all my electronics and not washing but 2 loads this month unplugging things not using that my bill will goe down it hasn't even during winter turn off Ac no change and when I look at bill 106. 00 unaccounted for I don't understand even though budget billing suppose to keep bill around same amount how it keeps increasing.
I stay in a energy saving apartment this is crazy how nobody can explain bill that shows that an extra 106.00 is just there not explaining exactly what this amount is for but the other things I see like laundry, AC, etc. I need an clear explanation because this is ridiculous and to even sign me up for budget billing is even more crazy.
- Pros you can get extension
- Bill increases even after using every guideline to decrease bill
Preferred solution: Full refund
User's recommendation: Watch your bill carefully make sure to look at bill break down and try every method giving to keep bill down
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Verified Reviewer
Requested time to pay
They have no competitor, AND THEY SHOW IT
Been paying power bills well over 40 years. Horrible way to treat a customer asking for less than 24 hours to make payment. They increased my bill by over 100% with the excuse that if there is a meter on the property it is a minimum of 29.00 must be paid.
I use extremely low power consumption my bills were less than 40.00 at peak months. This meter charge is fraudulent, it is there equipment on my property and all of us should receive a refund of these unacceptable charges.
- No competitor
Preferred solution: Respect and consideration
User's recommendation: If they had competition, I'd try them before FPL
They might not let you make the payment one day past the disconnect date but they most certainly would take your payment authorization for that date, one day past, and set up a one-time auto-pay. Since the same due date every month for all these years seems to elude you, you need to count back 7 days from your due date and set up a daily alarm on your phone till paid.
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Verified Reviewer
Disconnected service 1/27/24 still being charged
- Good service
- Not able to contact a representative
Preferred solution: Apology
User's recommendation: Double your calls to fpl
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help!
User's recommendation: There is no customer service. Absolutely no way to reach a live human being to resolve an issue.
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Verified Reviewer
On Monday the sixth of this month I believe I set up an account and then on Tuesday somehow or I’m not sure if it was Tuesday and Wednesday but the next day tset up another acct.
- Tech-support
- Customer service
Preferred solution: I would like to have the original or really either one of the accounts canceled. I want to make sure that I don’t get charged for two deposits and I have two open accounts.
User's recommendation: Resolve the problem the first time the customer calls
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Verified Reviewer
Problem with project portal
- Provide electricity
- Only option
Preferred solution: The work done I need
User's recommendation: Good luck. Stil trying to find a person to talk to. This sight only connecting with NW Fl
Hard to reach an actual representative
- Easy online payments
- Not able to reach an actual person
Preferred solution: I would like to know if I have been paying someone else’s bill instead of my bill
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Verified Reviewer
Reconnect power
Preferred solution: Nothing
User's recommendation: Prepare few hours to solve a problem
I Had To Give My New Email Address
Preferred solution: i Called To Give You My New Email Address
Transfer services
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Verified Reviewer
Why am I being charged an extra$30
Preferred solution: To talk to a representative please
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After you couldn’t pay on time they probably ran your credit and saw something that allowed them to ask for a deposit.