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Holy *** it's crazy. Their stupid website does not recognize my account number, my email address, my password, or my SSN. Mind you, I'm entering the email address that FPL literally sends update emails to, and copying exactly the account number that they send with...
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#1381186
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I realized my auto withdrawal falls on a wednesday and pay day is friday. I had some unexpected emergency expences and was not going to have the money mid week. I called and spoke to customer service a week before this date and requested it change to friday and...
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1.7
#1354367
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I purchased a home in Miami that has 3-way service, which as I understand, is a commercial application. My contractor has been reaching out to FPL via email for 73 days with little to no response. We have had two email in the past 2 months from a Jordan Sanchez that...
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1.0
#1330679
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I went through the online system of changing my address for service last month, doing everything I was directed to do. Yesterday, I received an email bill for my old address for dates beyond the day I moved out. Supervisor said FPL never received a disconnect order -...
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#1326122
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Florida Power And Light Company - Complaint

I just call custumet services about a bill is horrible they don’t understand that i received a hight bill with nobody lives over there we its ridiculous but the only said that they can sent sombody becausd is the air condition they put people that they don’t know what they doing and rude also i asked to speak with supervices and they refused
1.0
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Website
#1314334
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Florida Power And Light Company - Customer service

Terrible customer service! Very difficult to find a phone number to talk to a human
1.0
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Price Affordability
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Value for money
Website
#1301598
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I lost a pool pump to a power surge and after several rounds of trying to get them to pay, including getting a letter from the supplier after they had already stated on the bill that the pump failed because of a power overage I then found that in the fine print, not in...
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1.0
#1293801
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Florida Power And Light Company - Constantly power outages

Every week we have power outages, some of the time we have more than one hour without power, We contacted Corporate office several months ago and they promised it will be fixed and it getting worse.
1.7
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1287700
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I had an issue during a storm where I lost power temporarily after my house had been hit by lightning. I had been paying for surge protection since 2012 and when I called FPL to ask them why my fridge, double oven, TV, Hot tub, garage doors, TV, Landscaping lights and...
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1.0
I didn't like
  • Response to my problem
  • Refused to pay for my claim and paying for a service i never had
#1282499
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After three long calls and keep the call changing between, web team, supervisors, and reps. Finally got to know that the generated Bill is "written in stone" and can not be modified. They can leave the incorrect bill as is and all modifications can be done only in next...
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1.9
#1258833
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