Florida Power And Light Company

My advice to everyone is to stay away from FPL Stress-Free Scams!! They are anything but stress-free. I made the mistake of buying one of their Stress-Free A/C systems two years ago and for the last four months, my A/C has gone down every month. Every time the A/C repair company comes out, they say it is something different each visit. I'm paying thousands of dollars for a so-called Stress-Free A/C.

The first time out, they said the system was just a little low on coolant. The second time, it needs a new lineset, which costs a few thousand dollars. The third time, they said it was overcharged with coolant. None of the technicians were aware that our thermostat has a recharge function for the coolant. Now, we're into the fourth month of this nightmare issue.

This time, they said the fan on the outside unit is bad, so they have to order a new fan from a manufacturer who is supposedly located out of the country. So, this stress-free A/C is not stress-free and to top it all, on top of the thousands of dollars I'm paying FPL, I had to place our pets in boarding to get them out of the heat. I had to spend money on portable A/C units that don't work well.

To just top it all off, my electric meter is doing like Mach 8 resulting in sky-high electricity bills. I will copy and paste this post on every social media platform and every community page I can find to warn everyone to stay away from FPL Scams!

Had a power surge. This one did the damage.

Considering the neighborhood and I have been calling about surges several times a week for the past 8 years. So the last surge burnt out a third of my house. FPL comes out twenty minutes later, says my house is overpowered. They leave the power on and leave.

10 minutes later, they pull up and say your power shouldn't be on, it could burn your house down. They changed the transformer and admit it's their fault. So I replace TVs, washer, dryer, Ring security system, AC system, breakers, and fridge. I file with them, they admit it's their fault and say they will make it right, jumped through hoops and got nothing still to this day.

I am out about $7,000. FPL sucks...

Your service is inadequate. I spent over 10 minutes trying to reach a human representative to ask for 'time of day' usage information.

It took me more than 10 minutes to maneuver through your 'auto attendant'. I used to sell and design these systems - I dislike them. I want a human representative. Eventually, I did reach a human who transferred me elsewhere, only for me to be disconnected.

I spent over 31 minutes of cell time on this pointless call. I gave up and navigated the website to find out about 'time of day' usage. I completed a form, but alas, no one called me back. Am I surprised?

No, you have a monopoly, why should you care! I either pay you or I go without electricity. I know we have the right meter because I can read my 'time of day' usage. Why am I not on that system?!!!

Our account number is 632607****.

I checked it and there is no difference in the rate whether I dry clothes or run the dishwasher after 11PM. I am intelligent enough to look at the usage and the applicable charge.

Here's a review:

"I am thrilled to report that my issue with uploading a valid ID for my new account with Florida Power & Light (FPL) has been resolved! Despite initial technical difficulties, the FPL team went above and beyond to assist me.

Their customer service was exceptional, and they worked diligently to address my concerns.

I appreciate their patience and persistence in ensuring that my issue was resolved promptly.

The process was streamlined, and I was able to provide the necessary documentation to verify my identity.

I'm impressed with FPL's commitment to customer satisfaction and their dedication to making the account setup process as smooth as possible.

Thank you, FPL, for your outstanding support! I'm looking forward to a positive experience with my new account."

Rating: 5/5 stars

I started new service with FPL about 2 weeks ago as my wife and I were closing on a house on 7/3. I got that setup online and honestly cannot remember if I set up a password or not.

I have not been able to log into my account from day 1. I have called 5-6 times over the past 2 weeks and at first, they indicate that a ticket was created, and someone would call me, but nobody called me. I tried re-registering, but the system told me that an account already exists. I have tried submitted a password re-set about a dozen times and never get an email back as your system says I should (and yes, I checked the spam folder).

I tried again today and talked to someone in web services who told me there is nothing they can do. You are not a mom-and-pop operation and I would think resetting a password would not require a lot of skill or effort but apparently this simple request is beyond solving, according to web support at FPL.

I cant just walk into an FPL office for help because I am back in Texas getting ready to put our house on the market. When my bill comes out, I would love to be able to pay online.

The last guy I spoke to suggest I just mail in. Brilliant solution huh?

I am really hoping that someone can help me.