Florida Power And Light Company
Florida Power And Light Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 389 reviews, 28% would recommend, 78% unfavorable; consumers report mostly dissatisfied sentiment.
Key Takeaways for Future Customers
- Expect reliable electric service but check Florida Power And Light Company reviews for frequent customer complaints.
- Be prepared for billing problems and possible issues with online payments and e billing enrollment.
- Consider payment alternatives and document interactions when contacting customer service.
Negative Feedback / Risk Areas
- Awful customer service and automated systems make it hard to reach a live person.
- Billing errors, payment denials, forced e billing, disconnections, and slow outage repairs.
- High price level and disputes over refunds or reconnection fees.
Positive Feedback
Reliable electric service noted by some reviewers and occasional fast power restoration by technicians.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Florida Power And Light Company has a 1.8 star rating from 389 reviews, 28% would recommend, 78% unfavorable; consumers report mostly dissatisfied sentiment.
Key Takeaways for Future Customers
- Expect reliable electric service but check Florida Power And Light Company reviews for frequent customer complaints.
- Be prepared for billing problems and possible issues with online payments and e billing enrollment.
- Consider payment alternatives and document interactions when contacting customer service.
Negative Feedback / Risk Areas
- Awful customer service and automated systems make it hard to reach a live person.
- Billing errors, payment denials, forced e billing, disconnections, and slow outage repairs.
- High price level and disputes over refunds or reconnection fees.
Positive Feedback
Reliable electric service noted by some reviewers and occasional fast power restoration by technicians.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jupiter, Florida
I just read your latest email to your...
I just read your latest email to your customers. The message is just crazy.
During the day we keep our temperature at 80 degrees, and our bill skyrockets every month. Stockholders and executives keep making money while our bills get out of hand!
You must do something to lower costs and help your customers. We are very upset!
User's recommendation: Complain about the high rates that keep getting increased as stockholders and executives make loads of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi have had an issue with the lines for...
we just keep calling about every 3 weeks or so,they send someone out, they agree ( mostly) what we say and show them, but nothing gets done-last year it took them 3 months to find and fix the transformer
the 2 bottom lines are about 3-5 in. apart, so when the wind blows they sometimes touch and make our house blink for 1-2 sec., which knocks out the PC, internet, a/c, etc. all has to reset. we were told (years ago) they would replace the 3 line system with a new 1 line??
well, 5 out of our small area streets have been done (long ago), but 4-5 still have 3??
you can see 14-16 repairs in the lines over the years, all that come out agree, BUT NOTHING gets done??? thanks, ****** ***
- Aloy- no customer service
Preferred solution: be able to talke to them A REAL PERSON!!
User's recommendation: I hear FPL did not even read this ??!! try to contact them is impossible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pueblo, Colorado
Wasted hours of my time and wasn't allowed to change name on account
- - Tried to remove LLC so the home is my primary residence.
- - SSN and license were requested with no feasible upload option, risking power shutoff.
HORRIBLE! I've owned a house in *** since August 2021,and put it in the name of my LLC as I had planned to make it a vacation rental.
I decided not to, and to make it my primary residence. I simply wanted to remove the LLC from my account, and oh my goodness what a nightmare it turned into. I've spent over 2 hours on the phone this morning (I have proof), was told I had to close my account saying they would consider it a "move out" even though it's only a name change, I was asked repeatedly for my social security number which I will never give to a total stranger, I don't care who they work for. I was then told I would have to upload my driver's license, which I tried repeatedly to do, even with reps trying to help, it wouldn't allow it, and I asked how else I could upload it, perhaps email, to be told NO that I was just out of luck.
I was told if they did not receive my driver's license within a short period of time my power would be turned off! There was obviously a glitch on their website! All this because I simply wanted to change the name on my account! Your employees should not be asking for ANYONE'S social security number, this is how I had my identity stolen!
Then I insisted on speaking with a manager and was told it would be at least 2 days before they would contact me, all the while risking having my power turned off! I've never been late on paying my bills!!! Make name changes easier FPL, you can do this! Why are you complicating things that should be simple???
ZERO stars! So, I called again and just told them to put it back in the name of my LLC, leave it alone!
I was sickened that they were going to check my credit, good God, when I've paid all my bills on time this last 5 years, seriously??? I'm not borrowing a million dollars FPL I just want electricity!
- Terrible customer service
Preferred solution: Simply remove the name of my LLC off my account! I shouldn't have to end it like a "move out" and start over!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo resolution
I could not talk to anyone about my problem. A series of questions led nowhere. Talking to someone was not an option.
Preferred solution: Apology
User's recommendation: Don’t bother.. They do not help.
What's the problem? Pay your bill, on time, every time and you won't have any problems. The option to harangue someone into a deal is no longer available.
Coral Springs, Florida
Pay bill
Im trying to pay my FPL bill. It wont accept my payment card. I cant get anyone on the phone to help me.
Preferred solution: I want to pay my monthly bill
Naples, Florida
Can’t pay bill on line
I had to pay over the phone because it wouldn't let me pay my current balance online. It kept kicking my email out.
Preferred solution: Fix it so I can pay on line from my email bill pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Worth, Florida
Hard to reach!
I called customer service 3 times & was told phones weren’t working. I just needed to pay my bill.
Took way to long to get to talk to a representative to explain my problems. Should have been much faster!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I have been forced into e billing I...
- - Forced into ebilling; I didn’t sign up or get a statement.
- - I want bills mailed; no mail option or printer.
- - Don’t share my contact info or market to me.
I have been forced into e billing I didn't sign up for it It was forced by payment online when I didn't receive a statement and I paid online never again
Why a senior want to view a bill online I want to see my bill I don't have a printer I have a right to have my bill mailed It is deceitful what was done to me
[EMAIL_ADDRESS]. om is not an email I access often because I want my bills by mail
I tried all kinds of ways to reinstate receiving my bill by mail the option doesn't exist. Pure evil and deception on fpl part
You add things to agreements ie enrolling in ebilling I DID NOT ENROLL VOLUNTARILY for E BILLS
I don't want marketing mail via email or snail mail.
Please don't share my email or phone number outside of fpl too many scammers out there thank you
User's recommendation: don't pay online pay by mail or phone to avoid forced e billing
Bad news, e-billing is a way to save all rate holders money. No one should be forced to subsidize your obsessive need to keep a hard copy of every bill in a shoe box.
This is how it is. Nothing you can do about it but get used to it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot talk to no one and cannot resolve issue. Computers will not listen
Could not resolve issues. The computer would not take my information; do not use this information. It does not work.
- Cannot talk to a person
Preferred solution: A person to talk to so I can resolve this problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to a person
I cannot talk to anyone. Nobody will answer the phone.
Please give me a number I can use. I am pissed.
Preferred solution: A person to talk to
Cocoa, Florida
Billing issues
I paid my bill on March 31st, and they shut my power off today. They made me pay a reconnection fee to turn it back on. I am not happy.
Port Saint Lucie, Florida
Trying to pay bill
Trying to pay bill terrible customer service
Cant talk to real human bean to pay a bill
Keeps taking you back to automation says business hours but all you get automation
User's recommendation: They have no customer service talk to a human bean to pay a bill
Barrie, Ontario
Pay bill I
- - Florida Power bill payment denied.
- - Canadian in Canada, uses same card for rent and speed pay; Oct denial; credit is fine for others.
I am trying to pay my florida power bill and zi keep getting denied with my credit card. I'm a Canadian in canada always have use the same credit card for my rent and for speed pay..
this month for oct has been denied and yet my credit is still good for paying others. Please help m
Can’t talk to a person it’s all automated
FPL sucks. I just spent 20 minutes on the phone going in circles on their automated system and it does not understand that I need to talk to them about an electric vehicle installation charger.
User's recommendation: Complain to them so they can actually pay a person to answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharche my account 607166****
- - Last bill was $84.55; no one lives there since May 2025.
- - We are visiting family in Europe; please check the account and adjust.
Dear Sir/ Madam
In reference to your last bill $84.55, I would like to ask you simple question : Why do you charge my account if nobody lives in my apartment since May 2025. We are visiting family in Europe.
In apartment only air conditioner is on ( 79 F ) Usually my bill was $74.55 per month. ( when we are in ) Please check my account in accurate way This situation is going on every time when we are on vocation in Europe. Please analyse and correct my bill to rational amount.
Thank you for your concern and help.
Be well,
Sincerely yours,
Jerzy DRHawrylkiewicz
2503Antigua Ter. Apt H3, Coconut Creek, Fl 33066
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPower outage claim
Multiple Power outage yesterday damage a motor on power shade. I believe I have coverage through a FPL program.
About
, , , ,
Florida Power and Light Company or FPL is an electric utility in Florida. Company serves about 4.5 million customers and is one of the largest rate-regulated utilities in the U.S. FPL works on the market since 1925. FPL is a part of NextEra Energy, Inc., both companies take care about clean energy providing and environment protection. Besides main electricity services company offers energy saving tips, toolkits, home energy survey, interactive house and On Call Program. FPL encourages to use solar energy and solar batteries to make electricity bills less expensive. The web site of the company contains all necessary tools to manage customers account, make payments and get all information.
Florida Power And Light Company is ranked 261 out of 2547 in Utility category
USA
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Most utility companies separate business and private accounts. You can't simply switch the name if you are switching between the two types of accounts. And asking for your social security number is common practice because they check your credit.