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Verified Reviewer
New Reviewer

They are stealing my deposit

Florida Power And Light Company - They are stealing my deposit
I have been struggling with bills since breaking my shoulder and this stupid COVID. Volusia county was going to pay 300 towards my electric. Unfortunately I am forced to move. So since Volusia county sent a commitment letter to pay my bill on 6/20 and is pending. FPL...
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ID
#3536521 Review #3536521 is a subjective opinion of poster.
Pros
  • T b d
Cons
  • Response to my problem
  • No live customer service
Loss
$194
Preferred solution
Full refund

Re start service new address

They werent able to help me they couldnt find the address of my new house I have to call again on Monday the 15th in order to get it straightened out
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ID
#3850255 Review #3850255 is a subjective opinion of poster.
Location
Palatka, Florida
New Reviewer

Questions about the bill

Florida Power And Light Company - Questions about the bill
Nothing was. Resolved. Fpl is charging me 345.00 on to my regular. Bill. Wich is 200.00 there charging me a deposit. Because I paid late twice. wow!!! I'm unemployed right now so sometimes themoneymay be. Late. But it's fplithas. To be paid. Why do that to. People that's. Having a. Difficult time or someone who doesn't remember to paythe light bill because it was another family member responsibility! Fpl. You people are using your authority.try. to pay on time
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ID
#3849500 Review #3849500 is a subjective opinion of poster.
Location
Miami, Florida

I was put on a budget without my consent and when I ask for proof that I consented to being on the budget I am told there is no proof!

I had surgery on June 30th. I am not able to go home and live on my own yet. No one was in the house for the whole billing cycle for July/August 11th and yet I was billed as if I had been living in the house and using the electricity. No one has been in the house for the whole billing cycle and the only thing that has been running is the refrigerator so how is this possible that my bill l usage reflects an amount as if someone has been living there?

User's recommendation: Mistakes are made on your electric billing even though I was told they didn’t make billing mistakes by them! They try to cover it up by saying that you agreed to be on a d budget but when you ask for proof of that they tell you there is none! How convenient for them.

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1 comment
#2233337

So pay your amount due, not the budget amount. (I assume the budget amount is higher).

Did you pay your regular bill on time?

Was there no gap in payments? Post your bill history that shows a payment every month resulting in a zero balance.

ID
#3849012 Review #3849012 is a subjective opinion of poster.
Location
West Palm Beach, Florida

Power Outage

In June I had a power outage. When I called FPL, they are asking for the account number when you call. Years ago when you called for a power outage they will just assist you instantly. Do you know howhard it is to find your account number when you have no power. They should just ask for your address and be able to help you asap
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ID
#3846365 Review #3846365 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Fix this issue

Discount for a new central air conditioner

The home is old and needs insulation in the home. I recently installed a 5 ton central air unit and the air conditioning company advised me to contact FPL. That there's a program that's discounted and provides the insulation
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ID
#3841249 Review #3841249 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

I tried to talk to someone about an error on my bill and there are no options for that. Impossible to have human interaction with the phone system they have.

Nothing happened except my blood boiled and was extremely frustrated, still am. Dont know any options
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ID
#3838004 Review #3838004 is a subjective opinion of poster.
Pros
  • You provide electricity
  • Use to be there representatives who helped
Cons
  • Absolutely no customer service
  • No real person on weekend
  • Automated customer service
Loss
$50
Preferred solution
The fees they charged for cutting my power off when I have a receipt to prove the auto pay withdrew and my bank debited me. Cancelled my auto pay bc of it. Then no bill this month to see it was auto withdrawn this time. Poor customer service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Extremely Hight Electric Bill

Hi!!, received my bill last month for $212.31, after seen said bill so high, I mentioned to my spouse, why don't we reduce consumption to a minimum, we decided to lower the water heater from the highest to the lowest level, just enough to meet body temperature, we...
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ID
#3837424 Review #3837424 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Price reduction

Actual useage and dollar amount. On yearly plam

See subject. Any Monnies that me be owed. Plz reply at your convince. Trying to budget monies due to current econonomy
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ID
#3829321 Review #3829321 is a subjective opinion of poster.
Location
Vero Beach, Florida
New Reviewer

I need information about the phone call

Nadie responde la llamada, todo es por automatico horrible y desesperante! Pongan personal !!! Atender bien

User's recommendation: Poder hablar con el personal.

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ID
#3826390 Review #3826390 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

A past due balance from a previous tenant when we are trying to set up the electricity

Trying to set up electricity to move in and there is a past due amount from a previous tenant. I just want to speak to someone in person
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ID
#3820626 Review #3820626 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina
Preferred solution
I’m trying to set up electricity but there is a past due amount from a previous tenant

Attempt to reach a human being in Customer Service

I received a phone message, supposedly, from Florida Power & Light saying that if I didnt pay my bill that day the service would be turned off. Call ended by the speaker telling me to stand align for customer service representative. I was concerned because Ive never missed a payment on time. It took me 30 minutes to try to find a phone number that would allow me to speak to a real person. In the end, I had to lie about the reason I was calling simply to speak to a human being.
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ID
#3817207 Review #3817207 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Transformer shifting and sparking

Nothing has been done still. I was asked to call ATT to resolve. I did but nothing has been repaired yet.
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ID
#3815277 Review #3815277 is a subjective opinion of poster.
Location
Miami, Florida

To higher rate, every month go higher and higher y just to pay no more than than $100, now is 132 dollars and the funny thing is I stay out of my apartment from the to Sunday, and still high,

Higher bill every month goes up even when I not at home, and the problem is costumer service, is not available, this company charge whatever fill like, since I live in this apartment, I never some much like is now

User's recommendation: They have no choice, is no other company.

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ID
#3815051 Review #3815051 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Better accurate bill

No customer service person

Have budget billing. Am trying to find out actual monies that may be owed and actual electric usage.

User's recommendation: Have a person at customer service.

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ID
#3811593 Review #3811593 is a subjective opinion of poster.
Location
Vero Beach, Florida

The Worst Customer Service

My wifes dad passed away so she needed to establish service at a condo that he was renting out. She called FPL on 6/9/22. We wanted to have the account in the name of the estate. Denise in Customer Service said to send my wifes Letters of Administration since she is...
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ID
#3806239 Review #3806239 is a subjective opinion of poster.
Location
Brandon, Florida

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