Florida Power And Light Company
Reviews and Complaints
Orlando, Florida
Overgrown power lines and poles
Nothing is being done. Have already lost power about 3 months ago due to tree limbs touching power pole.
Jim Bryant road power lines are completely overgrown. Also power lines running near 207A and Jim Bryant Road junction are also overgrown and haven't been cleared for some time.
Houma, Louisiana
Cause FPL are Criminals
The could help there customers out better. They are the worst company for customer friendly.
They could care less how you feel cause there going to keep doing what they are doing. You pay a bill to get reconnected and they can't guarantee when you will get cut back on. They say it could take up to 24 hours to get reconnected.
I have 4 little ones, one is a new born and they can't guarantee that my power will be back on today. This is so Criminal and the fact that Florida allows this to happen to faithful customers is ridiculous
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Verified Reviewer |
Sorrento, Florida
Payment
My name is John Ripa. I'm trying to make a payment to 149 Lake Gloria Drive, but it will not let me.
I'm stuck in Orlando and I'm trying to pay my bill again. I need to pay this bill. I have been paying this bill with my credit card for a year. I cannot find a live person to talk to, so if you could please help me get this done, I would appreciate it.
All I want to do is pay a bill. Thank you.
Sarasota, Florida
I'm 70 years old live on Social security and I've had several payment extensions but I always pay I only have $400 and if I pay my electric I cannot evacuate and this is very important to evacuate the
I have a payment extension due today. Because of the hurricane , I can't pay it. I need the money to evacuate.
User's recommendation: Ought to have some type of connection for hurricane
Ocala, Florida
Tree leaning on wire
Waste of time with automated call tree is leaning on wire over road tried communicating with tech she said someone would come out 10/6 to remove tree from wire. Nobody showed 10/7 tree still on wire worried about Milton hitting in 2 days. My wife is being released from hospital an worried about tree knocking down wires
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Verified Reviewer |
Palm Coast, Florida
Can’t have a live person on the phone
I need to speak to her representative. Want to be able to pay my bill online,pleaseeeee ok!!! Done!!
User's recommendation: Have someone answering the phone call
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Verified ReviewerFraud
Good morning. My name is Micolette Mitchell.
I have sent a few messages already concerning fraud. $462.45 at first, now it's an additional $66.55. In total, $529.00 was stolen, and it was made from ACI*FL power and light. It was taken this morning on August 17th, 2024, at 12:12 am.
Please return my funds as soon as possible, urgently.
My email address is 242mickey@***.com. Nassau, Bahamas.
Preferred solution: Full refund
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Verified Reviewer |
Melbourne, Florida
Need to speak with a representative
Here's a review:
"I am thrilled to report that my issue with uploading a valid ID for my new account with Florida Power & Light (FPL) has been resolved! Despite initial technical difficulties, the FPL team went above and beyond to assist me.
Their customer service was exceptional, and they worked diligently to address my concerns.
I appreciate their patience and persistence in ensuring that my issue was resolved promptly.
The process was streamlined, and I was able to provide the necessary documentation to verify my identity.
I'm impressed with FPL's commitment to customer satisfaction and their dedication to making the account setup process as smooth as possible.
Thank you, FPL, for your outstanding support! I'm looking forward to a positive experience with my new account."
Rating: 5/5 stars
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Verified ReviewerLog in problems
I started new service with FPL about 2 weeks ago as my wife and I were closing on a house on 7/3. I got that setup online and honestly cannot remember if I set up a password or not.
I have not been able to log into my account from day 1. I have called 5-6 times over the past 2 weeks and at first, they indicate that a ticket was created, and someone would call me, but nobody called me. I tried re-registering, but the system told me that an account already exists. I have tried submitted a password re-set about a dozen times and never get an email back as your system says I should (and yes, I checked the spam folder).
I tried again today and talked to someone in web services who told me there is nothing they can do. You are not a mom-and-pop operation and I would think resetting a password would not require a lot of skill or effort but apparently this simple request is beyond solving, according to web support at FPL.
I cant just walk into an FPL office for help because I am back in Texas getting ready to put our house on the market. When my bill comes out, I would love to be able to pay online.
The last guy I spoke to suggest I just mail in. Brilliant solution huh?
I am really hoping that someone can help me.
Preferred solution: my password re-set
User's recommendation: Pray that FPL hires web service employees that understand simple web related issues
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Billing Issues
There are no other options.
Prior to this, we felt we were being overcharged. The worker shared that they may make adjustments to correct the additional charges. After the meter was serviced, FPL failed to send us a bill for months. I would check the online portal monthly for updates, yet the balance remained at zero.
At this time, I assumed this was because they were overcharging before the meter was serviced. Months later, we received a large bill where we were given a limited amount of time to pay for the current monthly charge plus the 8 months they failed to charge us. Upset, I called and spoke to several people for answers. A manager shared they were short-staffed and were unable to create and submit a bill to me for almost 8 months.
It was so upsetting that I cried excessively due to their error. The manager had no compassion despite being their fault. He informed me the bill had to be paid because I used their services. Okay, I started making payments for 2 months worth of electricity monthly, basically.
After we've paid off, we are now getting inconsistent billing statements. We get emails about payments that we never made being returned. One time we made a payment for about $250, but we got an email the same day thanking us for a $350 payment. Days later, we received an email stating that $350 payment was returned by our bank.
And we were at risk for disconnection. We contacted our bank after speaking to a rep stating the $250 not $350 was returned by the bank. We filled a fraud complaint with the bank which was denied because they said FPL received this payment. We also keep getting emails about $10 payments being returned that we never made.
At this point FPL has and is continuously causing me and my fiancée so much emotional stress. Each time we get an email it causes so much stress. Calling customer service is useless.
I even tried going to their local office in west palm. HELP!
- Provides power
- Only power company poor customer service just poorly ran company
Preferred solution: Price reduction
User's recommendation: Still looking for assistance myself
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Verified Reviewer |
Hollywood, Florida
Need to pay bill no computer
I need to speak to somebody not a computer will not let me set up automatic online. I need some kind of code or verification. Somebody needs to call me at 954-608-****.
User's recommendation: Need to speak live no computer
Palm City, Florida
My church is paying my bill by check
They need real people not all this crap I hate technology, My social security check never showed up try to tell them my bill will be paid. But u never get a straight answer from robot. My bill will be paid within 4 days, They don't care if u on breathing machine if they shut me off I will die FPL don't give a *** about no one Greedy people one other thing I have to pay to talk to someone about your bill that what you call GREED
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Verified Reviewer |
Marieville, Quebec
Adding an account on my name
Hi, I would like to add an account to my name which is located at 3201 NE 14th Street #506, 33062 Pompano Beach, FL. I already have an account with you at the same address, apt #701.
The account number is 998311****. The previous account for the apartment was 488190****. It was under the name of Mr. Tolga Iscan.
Thank you so much.
- Levon Senoglu
Boston, Massachusetts
Having trouble reaching a rep representative
I was searching g for 45 minutes trying get a rep and recording says you cant get someone very hard to reach customer contact
User's recommendation: To have representation on the telephone they have on website
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Verified ReviewerCannot confirm my auto pay
I sent paperwork for auto-pay last month, but I got the bill again this month. I signed up online and it said I was now on auto-pay. However, it does not show that on my account.
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